Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1330194

    Mihoyo Fuji

    I use Enfold them for my website and have been using the support service until recently. Then I am suddenly seeing this error message:

    “We are very sorry but it seems your Theme License has expired on March 1st, 2016
    In order for you to post support questions you need to enter a new valid themeforest license code

    You can purchase a new license on themeforest or if you purchased one recently simply download it on themeforest

    What is themeforest license code? Is it different from Enfold license? Why am I receiving the message 5 years after the expiration, and which code expires after how many years? Bottom line I need to use the support. Please let me know what’s going on.

    #1330246

    Hi Mihoyo,

    That message is to let you know that your support license has expired, it’s only for accessing our support forum. We just recently implemented a check for that, since it’s a requirement from Themeforest/Envato, and that is why you are receiving it now. If you want to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    #1330360

    Thanks Rikard, do I need themeforest license to post questions (like this)? I had hard time finding “create a new thread” button….Specifically, my full slider stopped displaying (again) after I installed ver (4.8.7.1). Also, the button to chose font type and size disappeared. I know that I now have style tab in “text block,” but it’s not working, and it also messes line spacing. I can no longer see font types, and everything seems to be showing Ariel.

    Thank you,

    #1330390

    Hi,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1330753

    Thank you, I included the info in private content area.

    #1330802

    Hi,

    Thanks for that. I can’t see why your slider is not displaying unfortunately, could you try disabling all plugins to see if that makes any difference please?

    Font type and size; where exactly are you not seeing those options?

    Best regards,
    Rikard

    #1330915

    OK it’s AMP plug-in that’s blocking the full slider. I’ve always had the feeling that AMP and Avia Layout Builder weren’t working well. So I purchased AMP Pagebuilder Compatibility because it said that it supported Avia Layout builder.
    https://ampforwp.com/amp-pagebuilder-compatibility-updated-to-version-1-9-80/
    But it’s not working. Am I missing something? At this point I cannot deactivate AMP, as Google prioritize mobile-friendly pages to index.

    As to font and size, here’s the screenshot of my text block control panel. Above the textbox, there are multiple commands that start from “paragraph” pull-down menu. Then “bold,” “italic,” then bullets…..I was able to see font and font size options within the bar. They are no longer there. I know that there is another tab “styling” in which you are supposed to be able to choose font size, but it’s not working for me, plus it messes line spacing.
    https://drive.google.com/file/d/1avTNYDFcGrI2GU2BL16o_XC6xisomXu_/view?usp=sharing
    As I don’t know what to do, I paste <span style=”font-size: 12pt;”></span> manually every time I want to change the size. Really time consuming.

    #1330938

    Hi,

    Thanks for the update. We’re not really familiar with the AMP plugins unfortunately, so it will be difficult for us to provide support for it. Maybe you could try reaching out to the plugin developers for further help? I’m not sure exactly why you feel that you need it, is your site mobile unfriendly if you do not use that plugin? If so, then in what way?

    Font sizes; please click this button to reveal the options you are looking for: https://snipboard.io/wCMUPh.jpg

    Best regards,
    Rikard

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