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March 13, 2018 at 1:13 am #925819
I have a critical problem that is being caused by the theme that renders the website useless.
Requested help days ago and yet to get any response from support to what the issues are or even a possible solution.
It is frustrating to see that all other requests for support are being tendered to and this issue is not. So I have to ask?
Please clarify the process that must be followed to get attention and support with the enfold theme before I become an unhappy customer.
If you wish to look at the problem, you will find more info here: https://kriesi.at/support/topic/when-opening-a-fresh-saved-page-or-opening-existing-pages-goes-to-404/#post-925690March 13, 2018 at 9:46 am #925971Hey marcelimo,
Rikard has already responded to your original thread, please stick to it. Also the issue you are having seems to be coming from your .htaccess which seems to be too complicated.
Best regards,
NikkoMarch 13, 2018 at 11:42 am #926020Thank you for your assumption, Nikko. If you actually did look into my .htaccess you will see that I have other .htaccess files there that have been renamed, eg. .htaccess.backorg and .htaccess.plain that were used to test the problem. They are the .htaccess files that are set up when you install WordPress automatically. So thank you for the input and assuming I did not think of that already. The same applies to the config.sys file. I know you defending the theme and so do I but you can’t avoid the facts. There is no time for arrogance here about the theme this is a real problem that is crippling me. So as a suggestion be certain that you have your facts right before you assume as both your self and Rikard are assuming that it is not the theme, but as of yet none of you has been able to identify the problem or have any reasonable explanation to this issue. I have no problem accepting the fact that I might be wrong, or I have done something that caused it. I have been installing WordPress and themes for nearly 10 years now and have never encountered this issue. I know there is always a first time but hey considering all that I have tried to resolve this it is highly unlikely that it is anything else that is causing the issue. I am convinced it is the enfold theme or related enfold theme issue and am waiting somewhat irritated and frustrated with feedback that is happening without proper investigation into the matter before passing opinions. But thanks again for stopping in and at least saying something rather than nothing and showing that you are aware and are looking into it.
March 15, 2018 at 6:45 am #927076Hi,
We are very sorry for the confusion. Please try to increase the memory limit to at least 256M as suggested on the previous thread.
We’d like to check it ourselves but the login credentials are not working.
Best regards,
IsmaelMarch 15, 2018 at 12:44 pm #927252Hi Ismael,
Thank you for your response. I have responded to this over here.
https://kriesi.at/support/topic/when-opening-a-fresh-saved-page-or-opening-existing-pages-goes-to-404/?bbp_reply_to=927058&_wpnonce=3203052098#new-post So that it is all on the same page and might be of use to someone that it might be important too.March 16, 2018 at 5:54 am #927918 -
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