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Viewing 19 posts - 1 through 19 (of 19 total)
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  • November 14, 2019 at 10:12 pm #1156993
    agavinho

    Dear support team,

    we have updated enfold to v4.6 today and the website has stopped loading. Can you check this, please? The homepage may load so I’ll just give you a subpage.

    Thank you in advance!

    November 15, 2019 at 9:59 am #1157108
    Rikard

    Hey agavinho,

    Does it work if you switch to one of the default WordPress themes? Which version of PHP are you running?

    Best regards,
    Rikard

    November 15, 2019 at 12:14 pm #1157154
    Yigit

    Hey,

    Please see private content field below as per your request on another thread :)

    Cheers!
    Yigit

    November 15, 2019 at 3:23 pm #1157201
    agavinho

    Hi Yigit, thanks.
    We had a major problem and by last need to configure new WP, I upload the theme but now I need to upload the customised enfold. Im feeling really lost. how can I upload backup to replace enfold demo?

    Currently, I’m showing a demo enfold page om my live. Would like to show in Maintenance Mode.

    • This reply was modified 5 years, 1 month ago by agavinho.
    November 17, 2019 at 8:59 pm #1157683
    Mike

    Hi,
    Sorry for the late reply, I see that you have downgraded to v4.5.7 and now your site is working.
    Is there anything else we can assist with?

    Best regards,
    Mike

    November 18, 2019 at 2:04 pm #1157886
    agavinho

    Hello Mike, I just updated to the latest version again and try to fix the 2 things the version did override. But can’t get the social icon – Tripadvisor and WhatsApp to show properly , Please advise where to change it back. I add before the update Tripadivor and WhatsApp icons on the social icons list. The icon fonts are uploaded but can’t see them on the list.

    best

    • This reply was modified 5 years, 1 month ago by agavinho.
    November 19, 2019 at 10:52 am #1158087
    Mike

    Hi,
    Please check that at Enfold Theme Options > Social Profiles > Your social profiles you have the Tripadvisor enabled, I see that your WhatsApp is showing.
    2019-11-19-035035

    Best regards,
    Mike

    November 19, 2019 at 1:22 pm #1158152
    agavinho

    Hi Mike, I can’t get Tripdivsor to show because it’s not on the list.

    please help me figure this out.

    Thanks in advance.

    • This reply was modified 5 years, 1 month ago by agavinho.
    November 19, 2019 at 1:42 pm #1158163
    Mike

    Hi,
    Please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    November 19, 2019 at 4:46 pm #1158194
    agavinho

    Let me know afterward how did you get there, please. See private content.

    Thanks in advance .

    • This reply was modified 5 years, 1 month ago by agavinho.
    November 20, 2019 at 12:47 pm #1158444
    agavinho

    Any News Mike?
    Thanks

    November 20, 2019 at 1:42 pm #1158464
    Mike

    Hi,
    Thanks for the login, I found that the functions code to add the TripAdvisor icon as a social icon was not in the functions.php, probably because you are not using a child theme and when you updated it was overwritten. So I added it for you, but TripAdvisor is not showing as an option. Although the icon is available in your icon sets.
    I see you have Cache Enabler & CDN Enabler plugins, but I don’t see how to clear them, please try to clear them or disable them temporarily to see if that helps, actually please try disabling all of your plugins and check the social profiles again, to rule this kind of error out.
    I tested the same TripAdvisor code and icon on my test site with the same Enfold version, and it was working, so it should also work for you.

    Best regards,
    Mike

    December 9, 2019 at 9:10 pm #1164188
    agavinho

    Hello support,
    our website doesn’t load normally . some pages are really slow as https://portugalnaturetrails.com/tour/portugal-wild-coast-mtb/ and https://portugalnaturetrails.com/tour/algarve-cliff-trails/ . We should also be able to see the CDN request but it seems to be an error on the file detected by mozilla.

    please help ASAP,

    tnks in advance.

    December 11, 2019 at 12:30 pm #1164794
    Mike

    Hi,
    Sorry, I’m not seeing the same errors as in your screenshots, is this resolved?

    Best regards,
    Mike

    December 13, 2019 at 12:31 pm #1165498
    agavinho

    Hi Mike,
    This Enfold Theme is driving us crazy, now from all font icons aren’t showing. Please help us fix this. I this there’s something wrong w the scripts or code. This is a point where Dev Team needs to step up and find the real problem. It’s been 2 weeks already! NOT GOOD.

    LF to hear from you soon
    Nádia

    December 14, 2019 at 9:58 pm #1165938
    Mike

    Hi,
    Sorry for the late reply, the dev team is testing a solution for the missing social icons and plans to release a fix in the next day or two.
    It seems to be coming from WordPress 5.3.1 formatting.php
    I will post the solution here when the dev team releases it.
    Thank you for your patience.

    Best regards,
    Mike

    December 15, 2019 at 10:22 pm #1166146
    Mike

    Hi,
    Sorry for the late reply, to fix the missing icons please upload the following file via FTP to
    \enfold\framework\php\function-set-avia-frontend.php
    https://www.dropbox.com/s/gmbg5202rjz1vou/function-set-avia-frontend.php?dl=0
    Please save a copy of your old file should you encounter an upload error.
    Then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

    December 16, 2019 at 11:46 am #1166321
    agavinho

    Hey Mike, the issue is fixed!

    Thanks so much for the support :)

    December 16, 2019 at 1:56 pm #1166382
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘Website stopped loading’ is closed to new replies.