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Viewing 18 posts - 1 through 18 (of 18 total)
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  • July 18, 2019 at 3:42 pm #1119947
    luckylobo10

    Hi,

    We have a problem with our website nor working in Internet Explorer 11 (works great in all other browsers).
    We use the newest version of everything.

    Content is not showing and it looks like the problems is for columns with animations.

    The Debug mode in Explorer 11 shows a critical error:

    SCRIPT438: The object does not support the feature or method includes
    avia-footer-scripts-9619c0b587e7bc3412e373ba87ed9c52.js (35,548)

    + 3 other warnings.

    Do you know what can be the issue

    July 19, 2019 at 1:43 pm #1120181
    Ismael

    Hey luckylobo10,

    Thank you for the update.

    The solution in the following thread might help fix that issue.

    // https://kriesi.at/support/topic/internet-explorer-11-compatability/#post-1109429

    You can also test the beta version containing that same fix. (see private field)

    Best regards,
    Ismael

    July 19, 2019 at 3:07 pm #1120221
    luckylobo10

    Thanks for your reply, Ismael.

    The fix here did not work: https://kriesi.at/support/topic/internet-explorer-11-compatability/#post-1109429 and the URL in the private field gave a 404 – great if you can update it :)

    Kind regards

    July 19, 2019 at 3:45 pm #1120234
    Jan_FtFA

    Dear Kriesi team,

    I am experiencing the same problems as luckylobo10. In our case the first section on the homepage is not shown, which gives a bad impression to customers.

    I also tried the proposed fix, but it is also not working for me.

    I left credentials in private section.

    Please advice on what to do

    Best regards,

    Jan

    July 21, 2019 at 1:29 am #1120538
    Mike

    Hi,

    @Jan_FtFA     please include ftp access in the Private Content area so we can try uploading the beta.

    Best regards,
    Mike

    July 21, 2019 at 4:51 pm #1120656
    luckylobo10

    Can you please send me an updatet link to the beta? The one you posted above give a 404.

    Kind regards

    July 21, 2019 at 9:30 pm #1120704
    Mike

    Hi,
    Here it is:

    Best regards,
    Mike

    July 22, 2019 at 12:48 pm #1120832
    Jan_FtFA

    Hi Mike,
    See attached FTP credentials.

    Some remarks:

    1) Does the beta version present the same solution as this one: https://kriesi.at/support/topic/internet-explorer-11-compatability/#post-1109429? FYI: I already tried the modified shortcodes.js file, but it does not have any effect (subsequently I changed it back to the original file).

    2) I recently changed from Enfold 4.5.2 to 4.5.7. I restored the old 4.5.2 situation (on staging site) and I noticed that this version works fine with Explorer.

    3) I also noticed another issue in Explorere: In the most upper part the phone number is mentioned. Left of it a phone icon is shown. This icon is shown too small and too light. It seems as if the css coding I did for this icon are not been taken into account.

    Best regards,

    Jan

    July 22, 2019 at 7:49 pm #1120988
    johncory

    Hello,

    I am experiencing this issue as well. Can you please share a public link to the beta or advise if we should roll back to a previous version? If rollback, can you provide a link to the best version available?

    Can you please also explain what may be affected by this issue — only pages built using animations and/or LayerSlider? In what circumstances is this script loaded?

    Thanks,
    C

    July 22, 2019 at 11:04 pm #1121033
    Basilis

    Hi,

    Please create a ticket of your own and ask for the beta and we will include a link for you there :)

    Best regards,
    Basilis

    July 24, 2019 at 1:34 pm #1121534
    Jan_FtFA

    hi Mike and Basilis,

    I noticed that the problem still exists. Are there any developments on your side?

    Also I am a bit confused: are you Mike going to upload the new beta version or should I create my own ticket as you Basilis say?

    Best regards,

    Jan

    July 24, 2019 at 1:36 pm #1121535
    luckylobo10

    The beta did not help :/

    any other ideas on how to fix this?

    July 24, 2019 at 5:10 pm #1121628
    Mike

    Hi,

    @luckylobo10
    Please try this latest beta, and Then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

    July 24, 2019 at 5:20 pm #1121633
    CincinnatiWebTec

    We are experiencing this problem as well.

    July 24, 2019 at 5:25 pm #1121636
    Mike

    Hi,

    @Jan_FtFA     sorry for the late reply, Thank you for the FTP access, I renamed your current theme to “enfold-old” then I uploaded the new “enfold” “beta 3” and checked that your site is working correctly. Please also check for yourself.
    Once you are happy you, (or I) can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.

    If this doesn’t help Please open a new thread so we can assist, and include the admin login and ftp access in the Private Content area as it does get confusing to mix different topics in one thread.

    Best regards,
    Mike

    July 27, 2019 at 3:27 pm #1122327
    Jan_FtFA

    Hi Mike,
    Thanks for uploading the beta version. Sorry that it took some time before I could respond to you. The situation became a little more complex, so I needed a little more time to relay it back to you.

    In short: the live site is okay now on explorer, but the staging site (which I also changed to beta version) now has the same problem for even more browsers. I will open a new thread for this.

    Furthermore: I will do the cleaning up of the enfold-old, no prob

    Best regards,

    Jan

    July 27, 2019 at 4:22 pm #1122347
    Mike

    Hi,

    @Jan_FtFA     glad to hear this helped your live site. We will look for your new thread to assist with your staging site.

    Best regards,
    Mike

    July 27, 2019 at 4:25 pm #1122348
    Mike

    Hi,

    @CincinnatiWebTec     Please open a new thread and please include a admin login and ftp access in the private content area so we can assist with the beta.

    Best regards,
    Mike

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