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Viewing 21 posts - 1 through 21 (of 21 total)
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  • February 14, 2025 at 8:40 pm #1477135
    jocelynwasham

    We have a website that uses the Enfold them. We have tried to update several pages on the site. We make updates, hit publish, get NO error at all, it appears the page updates and then we view it live and no changes are shown on the page. Please advise on this.

    All the pages on the site are doing this. The site is margenspecklepark.com

    Thank you,
    Jocelyn

    February 15, 2025 at 3:06 pm #1477152
    Rikard

    Hey jocelynwasham,

    Where can we see and reproduce the problem that you are having?

    Best regards,
    Rikard

    February 17, 2025 at 6:45 pm #1477271
    jocelynwasham

    The margenspecklepark.com and the problem was happening on all pages of the website.

    February 17, 2025 at 8:06 pm #1477276
    Rikard

    Hi,

    Thanks for that, but I can’t see how we can update anything without access to your site?

    Best regards,
    Rikard

    March 27, 2025 at 8:02 pm #1480289
    jocelynwasham
    This reply has been marked as private.
    March 28, 2025 at 7:58 am #1480319
    Ismael

    Hi,

    Thank you for the update.

    The site is still using an older version of the theme. It’s possible that the automatic update is no longer working as expected. You may need to download the latest version (7.0.1) from your ThemeForest account and update the theme manually via FTP. Please check the documentation below for more info.

    — https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    April 9, 2025 at 5:47 pm #1481089
    jocelynwasham
    This reply has been marked as private.
    April 10, 2025 at 5:42 am #1481115
    Ismael

    Hi,

    Thank you for the update.

    We may need to login to the site in order to check the issue properly. Please provide a direct link to the pages with the issue and post the login details in the private field — screenshots will also help.

    Best regards,
    Ismael

    April 15, 2025 at 8:37 pm #1481394
    jocelynwasham
    This reply has been marked as private.
    April 16, 2025 at 6:11 am #1481410
    Ismael

    Hi,

    We tried logging in using the credentials provided above, but the username doesn’t exist. Please check the login info or provide another account. For the screenshot, you can use Imgur or Dropbox.

    Best regards,
    Ismael

    April 17, 2025 at 10:27 pm #1481548
    jocelynwasham
    This reply has been marked as private.
    April 17, 2025 at 10:33 pm #1481549
    Mike

    Hi,
    When I try to login I see this error:
    Screen Shot 2025 04 17 at 4.31.57 PM

    Best regards,
    Mike

    April 17, 2025 at 10:37 pm #1481550
    jocelynwasham
    This reply has been marked as private.
    April 19, 2025 at 1:34 pm #1481636
    Mike

    Hi,
    The login is now working, but it is not admin, so we can not see any of the theme settings, etc. Please update to admin so we can examine.
    Please update your screenshot of the error so we can see, your screenshot url is pointing to your local computer so we can not see it.
    To add a screenshot, please try using an Screenshot service and pasting the image URL in your post.

    Best regards,
    Mike

    April 23, 2025 at 5:26 am #1481893
    jocelynwasham

    https://img.savvyify.com/image/Screenshot-2025-04-22-at-9.24.13-PM.9qAky (Link to a page where items were automatically deleted during an update!)

    April 23, 2025 at 5:34 am #1481894
    jocelynwasham

    Please try this new login information!

    April 23, 2025 at 7:06 am #1481916
    Ismael

    Hi,

    Thank you for the info.

    On the “for-sale” page, there are invalid html tags or tags that were not closed properly. One example is in the following special heading:

    We have exciting < strong > embryo matings </ strong >available all year round; be sure to reach out for details on these < strong >great opportunities!

    The last < strong > tag was not closed properly. Please review the page and make sure there are no invalid html tags.

    View post on imgur.com

    Best regards,
    Ismael

    April 24, 2025 at 4:20 am #1482044
    jocelynwasham

    This step has been completed. Please review page changes “For Sale 1.” The same problem is still happening where after hitting the save button and then selecting view changes, the page will delete half the content!

    April 24, 2025 at 9:10 am #1482095
    Ismael

    Hi,

    The invalid html are still there when we checked.

    < strong >great opportunities!

    Please review the page again.

    Best regards,
    Ismael

    April 25, 2025 at 5:41 am #1482545
    jocelynwasham

    The site seems to be working better. I started a new page called For Sale 2 and restarted from scratch. The problem seems to be fixed for now! Thank you for your help!

    April 25, 2025 at 7:14 am #1482612
    Ismael

    Hi,

    Great! Please make sure your html tags are valid and properly closed. Let us know if the issue persists.

    Have a nice day.

    Best regards,
    Ismael

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