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We have a website that uses the Enfold them. We have tried to update several pages on the site. We make updates, hit publish, get NO error at all, it appears the page updates and then we view it live and no changes are shown on the page. Please advise on this.
All the pages on the site are doing this. The site is margenspecklepark.com
Thank you,
JocelynHey jocelynwasham,
Where can we see and reproduce the problem that you are having?
Best regards,
RikardHi,
Thanks for that, but I can’t see how we can update anything without access to your site?
Best regards,
RikardHi,
Thank you for the update.
The site is still using an older version of the theme. It’s possible that the automatic update is no longer working as expected. You may need to download the latest version (7.0.1) from your ThemeForest account and update the theme manually via FTP. Please check the documentation below for more info.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
Thank you for the update.
We may need to login to the site in order to check the issue properly. Please provide a direct link to the pages with the issue and post the login details in the private field — screenshots will also help.
Best regards,
IsmaelHi,
We tried logging in using the credentials provided above, but the username doesn’t exist. Please check the login info or provide another account. For the screenshot, you can use Imgur or Dropbox.
Best regards,
IsmaelHi,
The login is now working, but it is not admin, so we can not see any of the theme settings, etc. Please update to admin so we can examine.
Please update your screenshot of the error so we can see, your screenshot url is pointing to your local computer so we can not see it.
To add a screenshot, please try using an Screenshot service and pasting the image URL in your post.Best regards,
Mike
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