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Posts
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Hi
I have been using the Enfold theme for 3 years
Over the last few months the site has taken longer and longer to load. It now takes about 20 secs to load each page.
Caching has been applied, plugins deactivated but the CPU keeps spiking.
I have just this morning increased the Rackspace server from 2GB to 4GB, but it hasn’t made any difference.
Please can you assist as all signs are pointing to the theme which is the most resource hungry element.
Kind regards
Faye
Hi Yigit
They are all deactivated – but it has made no difference to the speed site
I shall turn them all back on again.
Thanks
Faye
Hi!
Can you please update Enfold to the latest version 3.3.2 firstly – kriesi.at/documentation/enfold/updating-your-theme-files/?
Regards,
YigitA bit more detail on everything that has been tried tested so far
I did a lot of debugging before hand to see if there was anything amiss rather than just popping caching on over the top of a problem but I didn’t really come up with anything other than simply the theme is very slow and you’ve got that same theme running on another couple of sites. So that, coupled with the fact that it’s a small Windows server, it was simply taking ages to load each page through that theme.
I tested a basic PHP page, and it loaded instantly. Previewing the default WordPress theme ran quickly too. To be honest, even the WordPress admin doesn’t run too badly so it did definitely boil back down to the theme which is what caching will help.
I upgraded the version of PHP, and checked that was running with fast CGI and everything else was optimised surrounding that.
I reduced the number of allowed PHP instances to run on the server to 16. It’s suggested to go with about 8 per CPU core. This stops the server from running out of memory and grinding to a halt.
I updated any plugins, and moved away any unused ones.
I then installed wincache, and enabled that.
I then installed the W3 Total Cache plugin and configured the most optimum settings there.
Thanks
Faye
Hi
I am getting this error message when trying to upgrade to 3.3.2
Unpacking the update…
Could not create directory.
Can you give me your contact details – i can then create a temporary login for the site?
Thanks
Faye
I have tried a few times now and can’t update theme
Still says “could not create directory”
Can you give me your contact details – i can then create a temporary login for the site?
Thanks
Faye
Hi!
Can you please try updating the theme manually via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/?
Best regards,
YigitHi Yigit
Having problems with this.
The site is hosted on Rackspace….
How long will you be available for today?
Thanks
Faye
Hey!
Site loads fairly fast on my end. Approximate loading speed is 3-5 secs. You can also test it on pingdom: http://tools.pingdom.com/fpt/#!/ecT0oX/http://www.ffei.co.uk
Did you test it on a different computer? Or maybe on a different network, net cafe perhaps, somewhere?
Best regards,
IsmaelHi Ismael
I’m surprised you say that. It may well be an intermittant problem, but in general it is very slow.
It takes a long time for me and I am constantly getting alerts from Rackspace telling me it has timed out after 10 secs.
“CRITICAL – Socket timeout after 10 seconds”
Thanks
Faye
Hey!
Please contact your server provider who will give you info of what is going wrong where and will assist you further with the issue.
Also, you can contact one of our Customization Contractors, who will help you out with the process of speeding up / fixing the web site.
http://kriesi.at/contact/customizationLet us know if we could do anything else, regarding our theme
Best regards,
BasilisHi
As advised by Yigit, i have now updated the theme to 3.2.3.
The site is still slow. Because it often takes longer than 10 secs to load it triggers the Rackspace time out alarms.
The site is slow whether it is accessed from home, in the office by myself or countless colleagues and partners.
It certainly seems to be a problem with the theme and the time it takes for the server to return the page to the browser. I have switched to a standard WordPress theme and there isn’t a problem.
Please can you let me know what else we can try?
Hi,
Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
RikardHey!
your website is loading very fast for me and we can’t reproduce any issue. Everything seems fine to me. Could you fix it?
Regards,
AndyI believe there is a caching issue, at the very least. When I click on some pages, they take 20-30 seconds to load. When you go back and visit those pages again, they are very fast to load.
Just a heads up, I also noticed some formatting issues on some of your pages. I can’t remember which ones though.
Enfold is just fine speed-wise on all of my sites.
Hi
The CPU usage spikes overtime we try and open a page, which it shouldn’t. It all seems to be to do with a PHP-CGI.exe
I don’t understand it – it loads very slowly for us (jnside and outside the office). We are still getting the timeout alarms from Rackspace.
We have caching configured. However unlike Rlogan2334, every page still takes 20-30 secs to load, even when we have been to it before.
I am still not clear on whether this is a Backspace or a theme issue.
Hey!
I agree @rlogan2334 and thanks for checking.
I hope you can fix the (caching) issue soon. Did you ask your host if they are using any kind of caching on your server?
Best regards,
AndyHey Andy…check this out. Enfold is listed as Enford. : )
This is not a caching issue.
I have now disabled the W3 total cache.
If you do a hard refresh you should now see it’s slow again and not getting confused by any caching thats going on.
Thanks
Faye
Hi!
What is the current php version? There are old issues regarding 5.3.27 FastCGI, maybe the solution provided on those threads will help:
https://kriesi.at/support/topic/avia-layout-builder-not-loading/#post-137892
https://kriesi.at/support/topic/big-issues-setting-up-a-complete-new-site-with-enfold/#post-335920Regards,
Ismael
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