Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 12, 2021 at 2:27 pm #1293947
    Tarakbc

    Hi!

    We have been having serious problems with our website since Thursday evening. I have not been able to access the wordpress admin login page. See the error message that appears at our website http://www.mediteraistockholm.se

    I have been in touch with our hosting company (one.com) and they told me to deactivate all the plugins via our database, change to a standard theme like twentytwenty and upload the latest version of wordpress. I did all of that and then I uploaded the latest version of Enfold (4.8) and activated the theme. The website is still down though.

    Our hosting company told me there is nothing more they can do to help and that they believe that the problem is with the theme and that I should contact the author of the theme.

    Please get on touch if you have any idea how we can fix this.

    April 12, 2021 at 2:29 pm #1293948
    Tarakbc

    Warning: count(): Parameter must be an array or an object that implements Countable in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 1923 Warning: array_flip() expects parameter 1 to be array, string given in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-content/themes/enfold/includes/helper-assets.php on line 513 Warning: Invalid argument supplied for foreach() in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-content/themes/enfold/includes/helper-assets.php on line 520 Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘wptexturize’ not found or invalid function name in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/class-wp-hook.php on line 294 Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘wptexturize’ not found or invalid function name in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/class-wp-hook.php on line 294 Fatal error: Uncaught Error: Call to undefined function wptexturize() in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/general-template.php:1240 Stack trace: #0 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/general-template.php(1261): wp_get_document_title() #1 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/class-wp-hook.php(292): _wp_render_title_tag(”) #2 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(”, Array) #3 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/general-template.php(3009): do_action(‘wp_head’) #5 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-content/themes/enfold/header.php(100): wp_head() #6 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/template.php(730): require_once(‘/customers/1/0/…’) #7 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/templat in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-includes/general-template.php on line 1240
    There has been a critical error on this website.

    April 12, 2021 at 2:33 pm #1293950
    Tarakbc

    Below is the error I get when I log into http://www.mediteraistockholm.se/wp-admin/
    —
    Fatal error: Uncaught Error: Call to undefined function wptexturize() in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-admin/menu-header.php:141 Stack trace: #0 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-admin/menu-header.php(295): _wp_menu_output(Array, Array) #1 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-admin/admin-header.php(243): require(‘/customers/1/0/…’) #2 /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-admin/index.php(115): require_once(‘/customers/1/0/…’) #3 {main} thrown in /customers/1/0/b/mediteraistockholm.se/httpd.www/wp-admin/menu-header.php on line 141

    April 12, 2021 at 2:48 pm #1293951
    Yigit

    Hi,

    Thanks for contacting us!

    Could you please post FTP and WP admin logins here privately so we can look into it? :)

    Cheers!
    Yigit

    April 12, 2021 at 3:01 pm #1293954
    Tarakbc

    Hi Yigit,

    Thanks so much for your reply. See the admin logins in the private content field.

    April 12, 2021 at 3:07 pm #1293956
    Tarakbc

    One of the error messages I received over the weekend indicated that the problem might be with a plugin – Really Simple SSL. I deleted this plugin and uploaded the latest version, but I think maybe there is still a problem with this plugin.

    April 13, 2021 at 11:25 am #1294071
    Tarakbc

    Hi!
    I’m sure you guys are busy, but our website is still down and this is causing massive problems for our organization. People can’t book any of our courses and people cannot access any links to our online courses.

    Any idea when you might be able to take a look at this?

    April 13, 2021 at 12:07 pm #1294085
    Yigit

    Hi,

    Thanks for your patience. Rewriting files unfortunately took some time.
    None of the debugging routes I took worked until I re-installed WordPress. Apparently WordPress was not installed correctly and re-installing it fixed the issue.

    Please review your website :)

    Edit: Please see private content field below :)

    Best regards,
    Yigit

    • This reply was modified 3 years, 8 months ago by Yigit.
    April 13, 2021 at 2:31 pm #1294126
    Tarakbc

    Hi Yigit,

    Thanks so much for your help! You are a live saver!

    The website is up and running again :)

    April 13, 2021 at 2:43 pm #1294130
    Yigit

    Hi,

    You are welcome! Always happy to help :)

    Let us know if you have any other questions and enjoy the rest of your day!

    Best regards,
    Yigit

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