Viewing 8 posts - 1 through 8 (of 8 total)
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  • #321088

    Hi There,

    My webshop uses the Enfold theme and woocommerce. After updating WP4.0, woocommerce 2.2.2 and the Enfold theme 2.6.2, I experienced serious problems with my webshop (which is used for commercial activity). The following problems occur:

    1. Clicking in the menu on the left for the Enfold theme options, gives a screen without the specific Enfold options. also clicking “Show all options” does not work. -> I have a screenshot of this, but I can not add it to this post. This is the link to the options page: http://www.roestwonen.nl/wp-admin/admin.php?page=avia
    2. The above only works when I go to Menu’s, scroll to the bottom and then click the “here” link right below the Enfold secondary menu option. This is the link: http://www.roestwonen.nl/wp-admin/?page=avia#goto_header As you can see it concerns a different link when you compare it to the link at point 1. The link at point 1. does not show the complete options.
    3. When trying to update an image of one of my products I am unable to delete an image in the productgallery. Clicking the “x” to delete makes the page scroll upwards and the image is still there.

    Before creating this support ticket I checked the forum and I saw a lot of issues coming by with the Enfold theme after WP4.0 was introduced. As my website is my source of income I would like for you to take a look at my problems as they need to get resolved quickly.

    Thank you for your time and help.

    Regards,

    Richard.

    #321104

    Hi Richard!

    Please firstly update Enfold to the latest version 2.9.2 via FTP – http://vimeo.com/67209750
    Please note that you may need to re-configure header options – http://kriesi.at/documentation/enfold/portfolio-item/intro-to-the-header-configurator/
    Best regards,
    Yigit

    #321135

    Hi Yigit,

    Thank you for your quick reply. Going to update the theme today! I will be back to indicate if that solved the problem(s).

    Regards,

    Richard.

    #321141

    Hi!

    We will be waiting to hear from you Richard

    Best regards,
    Yigit

    #321751

    Hi There,

    I am back :-) We have done the following:

    – switched on and off all of our plugins.
    – downloaded and installed by use of FTP, version 2.9.2 of Enfold. -> WordPress indicates that still version 2.6.2 is installed while we downloaded 2.9.2. Strange!
    – We still experience the same issues: menu options not showing up and unable to delete images when trying to adjust our products.

    Is it maybe a good idea to create an user role in our website so that you can take a look yourself? At the moment we are not progressing which impacts our business.

    Thank you for your support.

    Regards,

    Richard.

    #321836

    Hi!

    I’m sorry but you’re still using Enfold 2.6.2. Please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Ismael

    #322310

    Hi There,

    It has been solved! We succeeded in updating the theme through the update button with the API key. Then it updated to 2.9.2 and it looks like the problems are solved!

    Regards,

    Richard.

    #322373

    Hi!

    Great, glad it works now :)

    Regards,
    Peter

Viewing 8 posts - 1 through 8 (of 8 total)
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