Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 5, 2016 at 9:45 pm #560141
    hueylee99

    So after loading up this theme the website crashes IE every time, but not with other themes.

    It responds with:
    res://ieframe.dll/acr_error.htm#

    Can you please help figure out why the theme is causing the website to crash IE!?

    January 6, 2016 at 1:33 am #560194
    hueylee99

    FYI…more information for you…

    I tested this in 2 versions of Internet Explorer on Windows 7

    Version 11 crashes

    but

    Version 8 is fine and loads the site/page just fine.

    January 6, 2016 at 1:41 am #560197
    Elliott

    Hey!

    I’m on Windows 10. Checked in IE11 but everything looked fine. Can you take a screenshot of what your seeing?

    Best regards,
    Elliott

    January 6, 2016 at 1:47 am #560200
    hueylee99

    Hi Elliott,

    Did a quick screen capture for you. Yes, I am using IE11 on Windows 7.

    Thanks.

    January 6, 2016 at 1:57 am #560210
    hueylee99

    Elliott,

    I just tested the site on a Windows 8.1 PC and IE 11.0.9600.17842 and IT WORKS….

    However, the version on my Windows 7 Pro is IE 11.0.9600.18124 and it DOES NOT WORK.

    Seems so far it may be isolated to Windows 7 on IE Version 11.0.9600.18124.

    January 6, 2016 at 2:06 am #560218
    Elliott

    Hi!

    Not sure what it could be. Are all of your Windows updates installed on that machine?

    Cheers!
    Elliott

    January 6, 2016 at 2:40 am #560237
    hueylee99

    It’s happening also on another Windows 7 Pro machine as well with the same version as IE 11.0.9600.18124.

    Have you guys considered testing it on this version to see which component of the Enfold theme may be causing it to crash?

    Appreciate any help you can provide. I’m just worried that other users who are still on Windows 7 may run into this.

    Thanks.

    January 6, 2016 at 11:34 pm #560829
    Josue

    Hey!

    Can you reproduce the issue here?
    http://kriesi.at/themes/enfold/

    Regards,
    Josue

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.