Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • February 17, 2019 at 6:22 pm #1067924
    bigcon6_wp

    Hi –

    Discovered that content on my website is no longer viewable! I’m using Enfold 4.4. Do I need to upgrade to make the content viewable again?

    Please help!

    Thanks, RS

    February 17, 2019 at 7:37 pm #1067963
    Mike

    Hey bigcon6_wp,
    I took a look at your page and was able to view your content, Please see the screenshot in Private Content area.
    What are you seeing, a blank white screen?

    Best regards,
    Mike

    February 17, 2019 at 7:59 pm #1067967
    bigcon6_wp

    Hi –

    The screenshot you sent me *just* appeared a few minutes ago. I had called my ISP to see if there were any service issues (there weren’t). I go back in to find that all my settings for the theme were completely blown out – which is why you now see that page. Now WP shows that I’m using Enfold, instead of Enfold Child. See screen shot from older browser session, newer browser session and what the website looks like at 12:50 pm (EST).

    What do you recommend? Reinstall Enfold? How do I get the Enfold Child back (is that a separate purchase?)?

    Reinstall wordpress?

    Any guidance welcome.

    Thanks.

    February 17, 2019 at 10:03 pm #1068040
    Mike

    Hi,
    The child theme is free, Read here about the Child Theme
    If you have it installed then you should be able to go to WordPress > Appearance > Themes and choose it as the activated theme.
    Did you have a site created, or were you working on one?
    Perhaps it would be better to include a admin login in the Private Content area so we can look.

    Best regards,
    Mike

    February 17, 2019 at 10:38 pm #1068053
    bigcon6_wp

    Hi Mike –

    This site was created about three years ago. We did a refresh of the homepage about 4 months ago. I’ve only made slight updates since then. I was working on a contact form which would send info directly to our CRM (yesterday), but on a test page. That’s about it.

    Early today I made a backup of the site (post all of this mess), just in case the pages themselves disappear.

    Addition info in private content area.

    Thanks,

    Rebecca

    February 18, 2019 at 12:37 am #1068070
    Mike

    Hi,
    Thanks for the login, your child theme is still there, I activated it for you, but your pages don’t seem to be working because you are using WordPress v5.0.3 with Enfold v4.4 you will need to update. We are now at v4.5.4
    I see that you have PHP Version: 5.5.38, the minimum recommended version is v5.6, v7.0 is better.
    Here are the steps to update with the plugin
    First go to your Theme Forest account and download the “Installable WordPress file only”.
    Downloading-the-wrong-zip
    1: please install the plugin: Update Theme and Plugins from Zip File
    2018-10-20-104358
    2: then go to WordPress > Themes > Add New > Upload
    2018-10-20-104649 2018-10-20-105401
    3: after the install, click “Return to Themes page” (NOT Activate)
    2018-10-20-105705
    4: success:
    2018-10-20-110104

    Best regards,
    Mike

    February 18, 2019 at 5:07 pm #1068470
    bigcon6_wp

    Thanks Mike.

    I’ve updated the theme per your instructions and the settings seem to be back to normal, though I haven’t checked all of them. I’m now back to the original issue of not seeing any content. See screenshot in private area. I will also look into updating PHP.

    Any suggestions of additional troubleshooting for the ‘no content’ issue?

    Thanks

    RS

    • This reply was modified 5 years, 9 months ago by bigcon6_wp. Reason: did not seems to post
    February 18, 2019 at 5:19 pm #1068480
    bigcon6_wp

    Hi –

    Additional update, I’ve now updated to PHP 7.0. Still seeing no content in the main body text area.

    RS

    February 18, 2019 at 6:05 pm #1068508
    bigcon6_wp

    Hi –

    Yet another update. The homepage now appears, as well as the ‘Resources’ page. I’m not sure why content appears for just those two pages.

    RS

    February 18, 2019 at 6:18 pm #1068520
    bigcon6_wp

    Hi (again) –

    Yet another update. It looks like all pages are now appearing as expected. My prevailing theory that it took a while for the switch over to PHP 7.0 and to update all the cache, .html, etc.

    I think I’m all set. Thanks again for your help.

    Regards,

    RS

    February 19, 2019 at 12:41 am #1068671
    Mike

    Hi,
    Thanks for the updates, I took a look at your site and everything seems in order. I assume we can close this now, but I like to ask. Shall we close this then?

    Best regards,
    Mike

    February 19, 2019 at 1:42 pm #1068954
    bigcon6_wp

    Hi Mike –

    I should have been more explicit. Yes, please close the ticket. Thanks for your help.

    RS

    February 19, 2019 at 1:54 pm #1068963
    Victoria

    Hi bigcon6_wp,

    Best regards,
    Victoria

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Website content no longer viewable’ is closed to new replies.