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  • #512787

    Dear all,

    my website backend is extremely slow since yesterday.

    Today I tried to add a new page to the main-menu, but after clicking the save-button the server returnes a error 500 after a certain time.

    Error-log tells: Cannot serve directory /…/wp-content/themes/enfold/framework/: No matching DirectoryIndex (index.html,index.htm,index.shtml,index.php,index.php3,index.php4,index.php5,index.phtml,index.pl,index.cgi,index.wml) found, and server-generated directory index forbidden by Options directive ( I am not sure if this is connected with the above issue)

    Edit: A new error appeared in error-log after I tried to save the menu-changes (I added a page):
    End of script output before headers: nav-menus.php, referer http://eperi.de/eperi/wp-admin/nav-menus.php?action=edit&menu=130 (I guess this error was caused by saving menu-changes this morning and receiving this 500 script-failure)

    I also checked if there is a new PHP-Version available in hosting-menu and found that right now I use 5-54 STABLE (5.4.30). I could switch to 5.56 STABLE (5.6.2) if you think this is worth a try.

    I already asked hosting to increase php-memory-limit and to enalbe increase of “max_input_vars” to 2000, because standard-value (1000) might be a possible cause for the slow backend and the problem that I cannot save menu-changes anymore.

    I found this closed thread with the same topic (https://kriesi.at/support/topic/ (Purchase code hidden if logged out)(Purchase code hidden if logged out) /), but cannot se what the solution might be due to private answers.

    Do you have any clue what might be causing this issue or what else I might try? Since I must admit – as always :D – I did not change anything.

    Edit: Hosting replied the memory-limit is set to maximum (100MB) now. I tried to add the menu-item in my main menu, again. But sadly, after a while it appears a 500 Scripterror.

    The main menu holds 48 items for each language. I read about this max_input_vars limit/problem which might be the cause.
    So I tested to edit and save an other menu with only 5 items. And et voila, inside this other menu with less items inside, it instanty saves my changes.

    I am not sure what to do to solve this, but maybe I am one step closer to a solution to be able to change and save the main-menu.

    • This topic was modified 3 years, 1 month ago by  parperei.
    #513103

    Hi Simon!

    Thank you for using Enfold.

    I tried to access the dashboard but the login credentials above are not working. We usually recommend the memory limit to be set to at least 128M. If it doesn’t fix the issue, try to deactivate all plugins then do a simple test. Activate the plugin one at a time in order to find which is causing the issue. Also, try to check if there is anything in the error logs.

    Regarding the menu issue, add this in the .htaccess files to increase the max_input_vars value:

    php_value max_input_vars 3000
    

    Regards,
    Ismael

    #518176

    Dear Ismael,

    thank you for your help. I added max_input_vars 3000 and now it works.

    Issue solved!

Viewing 3 posts - 1 through 3 (of 3 total)

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