Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 18, 2025 at 2:05 pm #1477325
    JennyGr

    Emails from following key contact forms on our website have not been received by us since 17 February (that was the last one we received).

    I just filled them in as a test from my home email address and I received an acknowledgment email to my home email as the sender of the firsttwo forms but nothing to the business email address. They are not in spam either and the server people cannot see an issue

    On the third and fourth forms I also tried completing tthem from my home email address but nether the business email address or my home email address has received the message or acknowledgement

    However we have received two messages from thrid parties on the third form earlier this morning.

    I’ve checked the website and all looks fine.

    Please could you help.

    February 18, 2025 at 2:42 pm #1477334
    Rikard

    Hey JennyGr,

    Please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Rikard

    February 18, 2025 at 3:25 pm #1477337
    JennyGr

    Thanks Rikard I don’t udertsand what this is asking me to do, can you advise?

    2. Check if WordPress is able to send e-mails
    Go to the login screen of your WordPress installation and attempt to recover your user password, if you do get the e-mail then it may be that your server is only allowing e-mails sent from the default WP address (should be like “ (Email address hidden if logged out) ”). In this case, you can set the Enfold contact form to send messages from that address, just add the following snippet to your theme/child theme functions.php file:

    function change_cf_from() {
    return ” (Email address hidden if logged out) “;
    }
    add_filter(‘avf_form_from’, ‘change_cf_from’, 10);

    February 18, 2025 at 3:35 pm #1477339
    JennyGr

    I installed the Contact Form 7 plugin, and emails were received okay.

    Should I recreate all my forms using Contact Form 7 or is there a way to troubleshoot the issue with the sisting forms?

    • This reply was modified 3 days, 22 hours ago by JennyGr.
    February 19, 2025 at 11:01 am #1477375
    Rikard

    Hi,

    Thanks for the update. Are you receiving some emails, but others not? If you need further help, then please post admin WordPress login details in private.

    Best regards,
    Rikard

    February 19, 2025 at 12:54 pm #1477381
    JennyGr

    Yes we seem to be receving some forms but not others. For example it received a form test I completed where the front end user details I entered were from my @gmail.com address but not not from the same form with a test where the front end user details I entered were from my @btinternet.com email address.

    Also two users with @yahoo.com and @yahoo.co.uk forms did not come through to us, though they got the acknowledgement email

    WordPress login details in private content

    • This reply was modified 3 days, 1 hour ago by JennyGr.
    • This reply was modified 3 days, 1 hour ago by JennyGr.
    February 19, 2025 at 5:12 pm #1477400
    Mike

    Hi,
    It looks like you are using a email address for your domain, so I assume that you are getting the email on your web host. Did you check your “spam” box?
    Your web host may be using “SpamAssassin” to detect spam, sometimes it will delete spam before it gets to your inbox or spam box, it depends on how it is set up.
    “yahoo” address are often marked as spam, check with your web host to disable “SpamAssassin”

    Best regards,
    Mike

    February 19, 2025 at 8:33 pm #1477415
    JennyGr

    Hi Mike I checked the spam but there were no missing form email there. So I will check with our web host re spamassassin

    February 20, 2025 at 1:04 pm #1477480
    JennyGr

    Hi Mike we have identified the issue. Our contact forms were sending as the end user, so spam filters were considering some of them as spoofed. We have changed all our webforms to send from no-reply@ and it has resolved the issue.

    There is still one remaning issue. Our Autorespond text is as follows:

    Thank you for your interest in our Parent & Toddler Groups at xxx
    Our groups are currently full, however I have added you to our Waiting List and will contact you once a space becomes available.
    If you have any questions in the meantime please contact me on xxxxxxxx
    With kind regards
    xxxxx
    xxxxx etc.

    However the email received by the end user inserts the word “Dear” followed by a blank space on a line above our message. I cannot see where to delete this or alternaitvely add a tag for name after “Dear”.

    Please could you advise?

    Many thanks

    February 21, 2025 at 5:16 am #1477528
    Ismael

    Hi,

    Thank you for the update.

    Good to know that you’ve figured out the issue with the contact form. Regarding the autoresponder, have you added any filters or code in the functions.php file? Something like this:

    add_filter("avf_contact_form_autoresponder_mail", function($mail_array, $new_post, $form_params, $class) { 
     $mail_array["Subject"] = "Dear " . $new_post["1_1"] . " " . $new_post["2_1"] . "!";

     return $mail_array;
}, 10, 4);

    Please enable the Appearance > Theme File Editor so that we can check the functions.php file.

    Best regards,
    Ismael

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