Viewing 15 posts - 1 through 15 (of 15 total)
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  • August 21, 2019 at 8:33 pm #1129726
    rvpsgi

    Home

    This just started happening about an hour ago. So, I’m assuming something updated and is causing this. I’ve disabled all plugins.

    Strangely, it works in the Brave browser and mobile, but not IE, Chrome or it’s derivatives.

    August 21, 2019 at 9:00 pm #1129732
    rvpsgi
    This reply has been marked as private.
    August 21, 2019 at 9:23 pm #1129754
    Victoria

    Hi rvpsgi,

    Best regards,
    Victoria

    August 21, 2019 at 9:27 pm #1129758
    rvpsgi

    What country?

    August 21, 2019 at 9:27 pm #1129760
    rvpsgi

    And thanks for your fast response! 🙂

    August 21, 2019 at 9:42 pm #1129776
    Victoria

    Hi rvpsgi,

    I am from Ukraine, but my colleagues are from other countries.

    Best regards,
    Victoria

    August 21, 2019 at 9:44 pm #1129780
    rvpsgi
    This reply has been marked as private.
    August 21, 2019 at 11:19 pm #1129803
    rvpsgi

    Do you need anything else from me or how can I help? We are down…

    August 22, 2019 at 1:48 am #1129812
    rvpsgi

    It seems to be google tag manager that is causing this but I can’t figure out how to get it out of the pages or fix the reason for the issue?

    August 22, 2019 at 9:30 am #1129900
    Victoria

    Hi rvpsgi,

    Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    How did you add the google tag manager code?

    Best regards,
    Victoria

    August 22, 2019 at 5:44 pm #1130049
    rvpsgi

    I’ve manged to find that it was put in the header.php file. (I didn’t design this site nor are familiar with Enfold, but I am a programmer and web designer by trade).

    Can you see how to get rid of the gap at the top of the page so the red bar it all the way to the top?

    August 23, 2019 at 5:45 am #1130196
    Rikard

    Hi,

    Please try the following in Quick CSS under Enfold->General Styling:

    #advanced_menu_toggle, #advanced_menu_hide {
  display:none !important;
}

    Best regards,
    Rikard

    August 30, 2019 at 3:51 pm #1132328
    rvpsgi

    Super! That worked great. Thanks!

    August 30, 2019 at 3:58 pm #1132330
    rvpsgi

    If I should start a new topic, please let me know….

    Last issue we’re having is the mobile menus appears behind other page elements. How can we fix this?

    August 30, 2019 at 4:29 pm #1132354
    Jordan Shannon

    Hey rvpsgi,

    Yes please start a new thread for separate issues.

    Best regards,
    Jordan Shannon

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