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  • October 30, 2023 at 4:02 am #1424077
    suzannewm94

    I have no idea what has caused this, but ever since I updated to the latest version of Enfold, my visitors cannot comment on my posts. My site requires a name and email address to post a comment but when someone enters that information and then submits their comment, they get a message that says “Sorry, the post you are looking for is not available.”

    October 30, 2023 at 7:13 am #1424080
    Ismael

    Hey suzannewm94,

    Thank you for the inquiry.

    Looks like the site uses a plugin for the comment section. Could you please provide the plugin’s name? We tried to log in to the site, but the provided account doesn’t seem to exist. Please consider reaching out to the plugin developer for more info about the issue.

    Best regards,
    Ismael

    October 30, 2023 at 10:55 am #1424108
    suzannewm94

    I had been using a CommentLuv plugin but ended up deactivating it last night while trying to figure out what is going on with my site because I noticed the developer hasn’t updated it in years and wondered if it was now conflicting with recent updates to Enfold. The issue persists whether it’s activated or not. I reset the password on the account I sent you and provided the new login info below.

    October 31, 2023 at 3:16 am #1424201
    Ismael

    Hi,

    The comment section works fine when we completely disable the CommentLuv plugin. We posted a few comments in one of the articles. (see private field)

    Unfortunately, we will not be able to assist you with the specific issue related to this plugin. It is recommended to contact the plugin author for further information and support. Integrating and ensuring compatibility between third-party plugins and the theme falls outside the scope of the support services we provide.

    We apologize for any inconvenience caused. If you have any other questions or require assistance with any other aspects of the theme, please don’t hesitate to reach out.

    Best regards,
    Ismael

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