Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 16, 2020 at 7:36 pm #1193590
    obimedia2

    Hi,

    Videos on two recent websites I’ve produced are showing with black screens. I have the Lazy Load videos selected at Always load videos. On a previous support ticket it was recommended to disable Lazy Load but I can’t see how that’s done.

    The issue occurred after a recent update. Can you advise?

    A typical page is linked below.

    Thanks
    Gerry

    March 18, 2020 at 1:19 pm #1194098
    obimedia2

    Hi, just checking you’re working as not had a reply yet?
    Cheers

    March 19, 2020 at 5:36 pm #1194475
    Victoria

    Hi obimedia2,

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    March 19, 2020 at 5:57 pm #1194486
    obimedia2

    Hi Victoria

    Below is a link to an image showing what the black screen looks like. The problem is on two websites.

    I did not want to keep my clients waiting any longer so I used iframe code in a code block as a temporary measure whilst waiting.

    Hope you can help.

    Many thanks

    March 19, 2020 at 8:47 pm #1194582
    Victoria

    Hi obimedia2,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Can you make a test page where we can see the issue?

    Best regards,
    Victoria

    March 23, 2020 at 4:42 pm #1195519
    obimedia2

    Thanks Victoria.
    Please see below.
    Best

    March 25, 2020 at 4:43 pm #1197730
    Victoria

    Hi obimedia2,

    Do you see the black boxes or the videos when you accept cookies?

    Best regards,
    Victoria

    March 25, 2020 at 7:28 pm #1197818
    obimedia2

    Hi Victoria

    Black boxes with the play icon in the middle whether we accepted cookies or not. It’s like this on two other sites I’m working on too. Old sites are fine.

    Thanks

    March 25, 2020 at 8:03 pm #1197842
    Victoria

    Hi obimedia2,

    Can you please make a test page where we can see the issue?

    Best regards,
    Victoria

    March 26, 2020 at 12:30 pm #1197999
    obimedia2

    Hi Victoria

    I’ve created a page and set up two videos for you to see (link below).

    Many thanks

    March 26, 2020 at 12:36 pm #1198002
    obimedia2

    Victoria, apologies, the above link is the other site I’ve had problems with the videos. The link below is an example of a video for site I sent you logins for.

    Both have same problem and I’ve used iframe in code block until this is sorted.

    Thanks v much

    March 26, 2020 at 5:05 pm #1198114
    Victoria

    Hi obimedia2,

    Thank you.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    August 27, 2020 at 4:05 pm #1241241
    voodoosteve

    Having exact same issue – did you ever find a solution?
    Regards
    Steve

    August 29, 2020 at 6:17 am #1241781
    Rikard

    Hi Steve,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 29, 2020 at 10:26 am #1241805
    voodoosteve
    This reply has been marked as private.
    August 30, 2020 at 4:23 pm #1241960
    Victoria

    Hi voodoosteve,

    That’s great! It’s better to keep the discussion in that thread and I will close this one.

    Best regards,
    Victoria

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