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  • July 5, 2015 at 4:00 pm #468584
    JustinGreis

    SITE: TheArtOfAdvice.com

    The Vimeo script that was fixed with the last release does not seem to work anymore. In previous releases, I had modified the Vimeo API script but I am holding off doing that until some of these other issues get resolved. Right now, It is just displaying my fallback static image rather than the vimeo video.

    I mentioned this in a related topic: https://kriesi.at/support/topic/very-slow-admin-back-end/

    …but wanted to get a separate thread going as it seems like a separate issue.

    July 6, 2015 at 2:17 pm #468925
    Andy

    Hi JustinGreis!

    thanks for opening a new ticket!

    can you show us a precise link where we can see the issue with your vimeo background not working? because we need to inspect the elements. We would also need admin access, to have a deeper look into it. Post admin login here as private reply. Make sure to use newest theme version (Enfold v.3.2.2.).

    Cheers!
    Andy

    July 6, 2015 at 4:26 pm #469066
    JustinGreis

    Andy – the exact site link is: theartofadvice.com

    The first top color section is supposed to be a video background vs the static image.

    See below for login details.

    Yes, I am using the latest and greatest version.

    -Justin

    • This reply was modified 9 years, 5 months ago by JustinGreis.
    July 7, 2015 at 4:33 pm #469794
    Andy

    Hey!

    what happens when you remove the background image and just use the vimeo video?
    Please deactivate all your plugins, because one might cause this issue and you are using lots of different plugins …

    Upgrade to Enfold v.3.2.2.

    Regards,
    Andy

    July 7, 2015 at 4:48 pm #469803
    JustinGreis

    I have the latest version of enfold installed, and just for good measure, i just reinstalled it from the download at themeforest.

    I removed the background image and that did not help.

    I have also tried to troubleshoot with the plugins and that did not help either.

    July 9, 2015 at 10:03 am #470687
    Andy

    Hi!

    I tried to login, but login details you have provided do not work for me. Could you check please? Are we allowed to deactivate all your plugins temporarily?
    Though your background video plays fine for me on your frontpage …

    Regards,
    Andy

    July 9, 2015 at 4:51 pm #471000
    JustinGreis

    I was able to correct the issue. Thank you.

    July 9, 2015 at 11:23 pm #471191
    Dake

    Hey Andy,

    Glad to hear that you were able to get this sorted on your end :)

    Best regards,
    Dake

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  • The topic ‘Vimeo Background Video Color Section Not Working Again’ is closed to new replies.