Viewing 21 posts - 1 through 21 (of 21 total)
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    Posts
  • April 27, 2018 at 10:54 am #947811
    RafaRojo

    Hi guys,

    I have a common problem: videos (in fullscreen slider and in background color section) doesn’t work after Enfold upgrade to 4.3.
    At the beginning when I tried to view videos in “media” they did not work because they were “disabled”. After that I change same settings in “performance” (I tried to put and remove the flag in “disable features” section and I set the other new settings) and now I can view videos in the media but from the site they do not work.
    … what happens?

    Please can someone take a look?

    the first video is in home page:

    Home

    the Second video in the last color section here:

    Servizi

    Thanks :)

    April 27, 2018 at 4:01 pm #948008
    RafaRojo

    Update

    The videos stil not working on Chrome, while in Edge I see only a freeze-frame of my videos.
    Besides this, I noticed that also the content slider (always in homepage) does not work properly. Not one line of text is shown at a time, but all together!

    Please Help

    • This reply was modified 6 years, 8 months ago by RafaRojo.
    April 29, 2018 at 6:27 am #948536
    Victoria

    Hi RafaRojo,

    Can you please disable JetPack and see if the issue remains?

    Best regards,
    Victoria

    April 30, 2018 at 10:47 am #948970
    RafaRojo

    Hi Victoria,

    after disabling jetpack nothing has changed.
    What else can I try?

    Thanks for your help

    April 30, 2018 at 11:45 am #949005
    Guenni007

    on default webm should work – but have you tried mp4 instead?

    Edit : i see you changed it now to youtube pendents.

    April 30, 2018 at 12:11 pm #949027
    RafaRojo

    Hey Guenni007,

    my videos are locally hosted, one was mp4 and one Webm, but they didn’t work either.
    For now I put videos from Youtube waiting for a fix (I can’t leave my site empty… one of those is the first thing that appears in my home!).

    May 1, 2018 at 8:22 pm #949652
    Lukas

    Hi there,
    I have the same issue. My websites with videos included in the full screen slider don’t play. I can see only grey background. All videos are self hosted MP4 (codec H.265).
    Does anybody have some workaround for that?
    Thank you.

    May 2, 2018 at 10:25 am #949922
    Ismael

    Hi,

    We have notified our developers regarding the issue. Please use a youtube or a vimeo video for now.

    Best regards,
    Ismael

    May 2, 2018 at 10:37 am #949933
    RafaRojo

    Hi Ismael,
    thanks for the info, I have already replaced the videos with youtube links.
    We will wait for a fix ;)

    May 2, 2018 at 9:05 pm #950287
    Donkies11

    (I’d like to receive replies on this so I know when it is fixed. I’m migrating videos that are on AWS to YouTube.)

    May 3, 2018 at 4:56 pm #950926
    Nikko

    Hi,

    Enfold version 4.3.1 should be released soon.
    You can check on our changelog. :)

    Best regards,
    Nikko

    May 3, 2018 at 8:40 pm #951076
    Donkies11

    Hello Nikko,

    Version 4.3.1 is installed on cloudeg.com. It has not fixed the background video bug.

    FYI,
    Greg

    May 3, 2018 at 10:09 pm #951119
    Lukas

    Hello,
    I’ve also updated to 4.3.1 version and issue still continues.

    Best,
    Lukas

    May 4, 2018 at 9:17 pm #951874
    Basilis

    Hi,

    @Lukas can you please create a different page, so we can check it out please?

    Best regards,
    Basilis

    May 5, 2018 at 5:35 am #952003
    Lukas

    Hi,
    You can check it here: http://safe4you.do/test/
    WP credentials bellow.

    Best regards,
    Lukas

    • This reply was modified 6 years, 7 months ago by Basilis.
    May 7, 2018 at 9:43 pm #952907
    Basilis

    Hi,

    Removed your credentials for security reasons.
    Please create a different ticket as requested.

    Best regards,
    Basilis

    May 7, 2018 at 10:04 pm #952924
    Donkies11

    I am still monitoring this ticket with the belief that a fix will be “announced” here – and to help keep forum posts minimized. Is this a correct action on my part?

    May 9, 2018 at 10:14 am #953786
    RafaRojo

    I’m also waiting for a fix (after 4.3.1).
    Please can you tell us when a solution will be found?

    thanks

    May 9, 2018 at 1:15 pm #953898
    Ismael

    Hi,

    This modification is going to be included in the upcoming patch. Let us know if it works.

    // https://kriesi.at/support/topic/selfhosted-video-and-loop/#post-952615

    Thank you for your patience.

    Best regards,
    Ismael

    May 14, 2018 at 5:25 pm #956548
    RafaRojo

    Hey folks,
    finally with the new update (4.3.2), everything is back to normal!
    Thanks for the support Team! :D: D :D

    May 14, 2018 at 5:56 pm #956567
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    P.S.: @Donkies11 & @Lukas, please update Enfold to 4.3.2 – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update and if have any issues, start a new thread :)

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