Viewing 18 posts - 1 through 18 (of 18 total)
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  • #405358

    It seems that it plays all three videos at the same time. All 3 are timed for 6 seconds each so when it gets to the 2nd slide it is just a black background. I don’t have the videos looping as I want the next slide to come on.

    Works fine in other browsers only IE issue. Site link below:

    http://wptest.trxadedev.com/

    #406513

    Hi Jariel (Jay)!

    I’m on Windows 7 with IE11 but it’s doing the same thing in all browsers for me. Can you send us a WordPress login so we can take a closer look at your settings?

    You are getting a couple of console errors in IE though. Make sure to use just HTTP for the youtube URLs instead of HTTPS.

    Regards,
    Elliott

    #406529
    This reply has been marked as private.
    #407132

    Hey!

    Try using youtube.com instead of youtu.be.

    Cheers!
    Elliott

    #407155

    That was worth a shot. I just changed the urls on all three and still the same issue. I have all videos to be 6 seconds long and it seems only on IE11 it plays all three videos at the same time vs one at a time on the video slider.

    It works good on Chrome and Firefox.

    #408228

    Hey!

    Send us a WordPress login and we’ll take a closer look.

    Best regards,
    Elliott

    #408293
    This reply has been marked as private.
    #408975

    Hi!

    I’m sorry but I’m not sure what’s going on there. I created a test page on your site which you can find at /test/ and switched the videos out to some different youtube samples and they are playing fine so perhaps it has something to do with the specific videos your using. The videos your using are pretty small so perhaps the length of the video has something to do with it.

    I’ll go ahead and flag this for the rest of our team to take a look.

    Also, be sure to create a backup and update WordPress.

    Best regards,
    Elliott

    #408990
    This reply has been marked as private.
    #409676

    Hey westmin!

    Ok, please keep us posted on any progress you make on this issue.

    Cheers!
    Rikard

    #424281
    This reply has been marked as private.
    #424473

    Hey!

    I checked the home page slider on Internet Explorer 8 and all 3 sliders with video are playing. Is this happening only on IE11?

    Regards,
    Ismael

    #424773

    We only have IE11 at the office so to my best knowledge it is only happening on IE11 that is the only browser it has been reported on.

    #425268

    Hey!

    Since you didn’t set the slider to autorotate, I enable the Loop Video Player option for each video. It seems to work well now. What happens when you use videos longer than 6 seconds, say 20 secs?

    Best regards,
    Ismael

    #425399

    That workaround may work in IE11 but it does not work for the other browsers so I disabled the Loop Video Player as on Chrome it just keeps replaying the same 1st, 6 second video again and again vs going to the next slide.

    I have tried doing longer videos and it seems to work on IE11 if they are long videos. The issue is I need the videos to cycle at six seconds length in order to get to the last slide which is an image to scroll down and read the site. That was a request by our team as some did not know to scroll down and that there was content.

    #426900

    Hey!

    They don’t know how to scroll down? I’m sorry but I think anyone who view this kind of site is far more better than that. One look at the site or “above the fold” and you know that there are more content below the slider. Anyway, just to make sure they scroll down, you can include additional buttons in the video slider telling users that there are more content below. Use anchors to link these buttons on a specific section inside the page.

    Back to the issue at hand, I’m not sure why it doesn’t work on shorter videos. I’ll ask the rest of the support team to check.

    Best regards,
    Ismael

    #427782

    I thought the same thing… I had two internal users tell me they didn’t know to scroll down after the 3rd video so I made a 4th slide with an image with the call to action to scroll down to ensure those that don’t auto scroll down have some direction.

    I will wait for a response for the issue at hand. Thanks.

    #428641

    Hey!

    Aside from the 4th slide, there is a scroll down arrow. I think it’s enough to tell users that there are contents below the slider. You can make it more prominent by changing its style:

    #top .scroll-down-link {
      height: 60px;
      width: 80px;
      margin: 0px 0 0 -40px;
      line-height: 60px;
      position: absolute;
      left: 50%;
      bottom: 20%;
      color: #FFF;
      text-align: center;
      font-size: 70px;
      z-index: 100;
      text-decoration: none;
      text-shadow: 0px 0px 3px rgba(0, 0, 0, 0.4);
      -webkit-animation: avia_fade_move_down 2s ease-in-out infinite;
      -moz-animation: avia_fade_move_down 2s ease-in-out infinite;
      animation: avia_fade_move_down 2s ease-in-out infinite;
    }

    Regards,
    Ismael

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