Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • November 24, 2017 at 3:20 pm #881227
    AmyEdwards

    I am having issues with the fullwidth slider playing video. I did a fix for Chrome by adding the following css:

    #top .av-video-slide video {
    height: auto !important;
    }

    #top .av-video-slide .mejs-container {
    width: 100% !important;
    }

    However, the video is still not playing in Safari. There’s no spinning circle, just a blank grey screen with the caption over the top.

    November 24, 2017 at 4:16 pm #881269
    Nikko

    Hey AmyEdwards,

    Can you try the solution posted in here maybe this can help: https://kriesi.at/support/topic/video-problem-after-wordpress-update-4-9/#post-879536

    Best regards,
    Nikko

    November 24, 2017 at 5:48 pm #881340
    AmyEdwards

    Thanks for this but I tried this earlier when researching to try to fix it, but this didn’t work and altering the fuctions file broke the entire site.

    November 25, 2017 at 3:38 am #881465
    Nikko

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    November 26, 2017 at 3:41 pm #881899
    AmyEdwards

    Hi Nikko. Please see login url below, thank you.

    November 26, 2017 at 5:41 pm #881932
    Victoria

    Hi AmyEdwards,

    Can you please post credentials here in private?

    Best regards,
    Victoria

    November 26, 2017 at 7:14 pm #881974
    AmyEdwards

    Details in private.

    • This reply was modified 7 years ago by Rikard.
    November 27, 2017 at 4:17 am #882083
    Rikard

    Hi,

    Thanks but the login details are not working, could you check and verify please?

    Best regards,
    Rikard

    November 27, 2017 at 11:30 am #882158
    AmyEdwards

    Ok sorry, try:

    • This reply was modified 6 years, 12 months ago by Basilis.
    November 29, 2017 at 3:27 pm #883070
    AmyEdwards

    Hi, can anyone help me with this please? I haven’t heard anything in 2 days.

    November 30, 2017 at 2:33 pm #883437
    AmyEdwards

    Hello?

    November 30, 2017 at 11:48 pm #883622
    Basilis

    Hi,

    We are sorry for the delay.
    The issue you are referring is well known and our developers are working for a fix.
    We do appreciate your patience while we try to solve it please.

    Thank you

    Best regards,
    Basilis

    January 10, 2018 at 11:57 pm #895877
    kylerollins

    Hey guys – we have been patiently waiting for this to be fixed…any update on when a new version is coming out with a fix? lots of clients saying Safari desktop users cannot see their videos and a blank screen is not something we can have for that % of their traffic…

    Kyle

    January 15, 2018 at 11:54 pm #897750
    Basilis

    Hi,

    We are testing it that everything is working properly and there are no issues.
    We appreciate your patience and understanding to the matter.

    Best regards,
    Basilis

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