Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 30, 2023 at 6:20 pm #1403034
    cktanju

    Hi Guys,

    I inserted a video element and uploaded a preview picture. But Its not showing. Any Idea why?

    Thank you upfront …

    KR
    T

    April 1, 2023 at 11:44 am #1403180
    Rikard

    Hey cktanju,

    Could you post a link to where we can see the problem you are having please?

    Best regards,
    Rikard

    April 12, 2023 at 3:21 pm #1404220
    cktanju

    Hi Rikard,

    You can see it know on the page…

    Kind regards
    Tanju

    April 13, 2023 at 8:19 am #1404306
    Ismael

    Hi,

    Thank you for the update.

    You may need to accept the cookies or the privacy options first in order to see the video. If you want the video to display immediately without interacting with the privacy options, you can set the Enfold > Privacy & Cookie > Cookie Handling > Default Cookie Behavior settings to the first or second option.

    Best regards,
    Ismael

    April 13, 2023 at 10:06 am #1404318
    cktanju

    Hi Ismael,

    It’s not about the video. It should be showing a preview picture which should be uploaded and shown until someone does click the play button.

    I put another link for you in the private area where you can how it should look like if you scroll down to the showreels.

    And I have done it the same way with the video element ….

    Kind regards

    T

    April 15, 2023 at 3:22 pm #1404525
    Mike

    Hi,
    Thank you for your patience, this was a known issue and has been fixed in our upcoming release, please see our thread: enfold-upcoming-fixes <strong style=’color:#000′>fixed: ALB video element preview/fallback image not showing
    I created a test page on our test site to demonstrate and linked below.

    Best regards,
    Mike

    June 26, 2023 at 4:27 pm #1411742
    cktanju
    This reply has been marked as private.
    June 26, 2023 at 6:27 pm #1411752
    Mike

    Hi,
    Envato reported an issue with some older tokens, try creating a new token or using the official Envato Market WordPress Plugin to update.

    Best regards,
    Mike

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.