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  • #1433915

    HI I have the enfold child theme activated, For some reason, the video element is not working for the YouTube videos link, it shows a black screen on the page for the video section can you please check, I have updated the theme to the latest version still shows a black screen
    it is working for mp4 links but not for YouTube. plz check what is the issue
    page link where the video not working

    #1433969

    Hey bradmon,

    Please try using the URL in private instead.

    Best regards,
    Rikard

    #1434003

    Thanks Rikard. This is Brad…the owner of the site.

    I’ve accessed both the YouTube link above, and the link in Private Browsing windows.

    The YouTube link works.

    The URL to my site displays a black box in places of the YouTube video.

    Grateful for any advice or help. I have a ton of YouTube videos loaded up in Enfold.

    THANKS!

    #1434005

    Hey Rikard. I just re-read the original question posted by my provider.

    Did he really publicly list the URL and the FTP password?
    OMG
    Brad

    #1434014

    Hi,

    No, there are no details posted in public in this thread.

    Best regards,
    Rikard

    • This reply was modified 1 week, 4 days ago by Rikard.
    #1434016

    Phew. I didn’t understand. THANK YOU.

    Do you have any wisdom re: the video element issue we are experiencing?

    #1434041

    Hi,

    Thank you for the update.

    We adjusted the URL format for the video element, but it still doesn’t seem to be working. Could you take a quick look and see if embedding is turned off for the video? That might be causing the issue.

    // https://support.google.com/youtube/answer/171780?hl=en#zippy=%2Cturn-on-privacy-enhanced-mode%2Cturn-off-embedding-for-your-videos

    Best regards,
    Ismael

    #1434101

    Thanks Ismael. I’ve confirmed that the videos DO allow embedding.

    This doesn’t seem to be the issue.

    I’m freaking out as my site has a TON of YouTube videos on it. Do you have other ideas?

    Grateful in advance,

    Brad

    #1434147

    Hi,

    Thank you for the update.

    The videos started working again after we deactivated the plugin “BIALTY – Bulk Image Alt Text (Alt tag, Alt Attribute) with Yoast SEO + WooCommerce”. Please contact the plugin developers for further information about the issue.

    Best regards,
    Ismael

    #1434194

    Ismael. I think I love you! : )

    Sooooo beyond grateful.
    I’m hiring a new developer now…that seems like an obvious place to start. You made a difference and I’m so thankful!!!!

    Thanks. You made a huge difference to me today.

    Brad

    #1434218

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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