June 9, 2014 at 8:47 pm #276623
A video, playing from LayerSlider WP, plays perfectly in Firefox and distorts with Safari and Chrome.
On those two browsers the video ‘slides into view’ at a smaller size (displaying in what looks like letterbox format with a black background), then resizes to fill the designated space, then plays distorted.
According to http://support.kreaturamedia.com/faq/4/layerslider-for-wordpress/#group-10&entry-49…
Thank you for your help.
If there is a fee-based support option for this I am interested.June 9, 2014 at 11:12 pm #276726
Please update the theme to the latest version (2.8.1).
JosueJune 10, 2014 at 3:07 am #276788
oh my… holy sh*t… all the custom work we’ve done on our theme is gone.
… was there some reason it didn’t warn us that would happen?
I quite don’t think we would’ve done that had I known that just now.
… I am beyond words…June 10, 2014 at 4:51 am #276829
I’m really sorry for that but you should know that modifying the theme files directly is a bad practice because you lost the ability to update (you were using a very old version of the theme). We always encourage our users to use a Child Theme for modification.
If there is something i can help with, please let me know.
JosueJune 10, 2014 at 4:15 pm #277004
“WARNING! YOU HAVE MODIFIED THE THEME FILES. CHOOSING UPDATE WILL REPLACE THE THEME FILES AND OVERWRITE YOUR CHANGES TO THE THEME FILES.”
There are plenty of times in life where people should know something…which they learn because they’ve been warned through experience… this isn’t one of them.
If changing the theme file is a big deal then all more the reason to protect people! … and your image! …
… and the damn video still doesn’t render clearly … can you confirm this is a problem with the theme?June 10, 2014 at 4:30 pm #277008
The black bars are coming from the source of the iframe (Wistia), there may be a setting to remove them.
JosueJune 10, 2014 at 8:45 pm #277166June 10, 2014 at 9:29 pm #277196
I’m not sure there is anything that we can directly do to help LayerSliders performance in this case. You can test it if youd like by switching to any other theme and pulling LayerSlider out of the theme files and install it like a normal plugin.
The original topic you referenced isn’t applicable with Enfold since we don’t use the Fitvid script.
As for the data backup, your best route would be to immediately contact your hosting provider and see if they can do a recovery of your previous theme files. Then move your customizations to a child theme.
DevinJune 11, 2014 at 2:22 pm #277524
Hello, we also have a problem regarding the integration of a video into a layer slider within enfold, pls check out: http://www.pakka.ch
According to our client (who uses Windows IE Version 8.0 on Windows XP) the video does not show at all.
We work on OS X and tried Browserstack for a Cross-Browser-testing.
The result: OS does not make any problems, regardless of the browser, Windows + Firefox does not seem to work, Chrome and IE depending on the version.
Do you have a clue, what we can do?
FredJune 12, 2014 at 5:35 am #277896
Your issue is different, please create another topic regarding that.
JosueJune 12, 2014 at 10:49 am #278005
The topic ‘Video – Distorting on Safari & Chrome, FireFox is ok’ is closed to new replies.