Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 11, 2016 at 5:49 pm #659448
    decode

    hi,

    I put a video element on top of the page, but it’s not responding when I try to click on the “play” button on my iPhone. It only happens when the phone is hold vertically, when it’s hold horizontally, it becomes clickable again.

    could you help?

    thank you.

    July 11, 2016 at 7:22 pm #659503
    Basilis

    Hi decode!

    I have tested the site at my iPhone and it is working properly.
    Can you please let me know what size screen you are using?

    Thanks a lot

    Best regards,
    Basilis

    July 12, 2016 at 5:40 am #659668
    decode

    hi,

    tested on iPhone 6s plus / 6s

    July 12, 2016 at 5:44 am #659669
    decode

    iPhone5 is working fine

    July 13, 2016 at 11:26 am #660287
    Andy

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Andy

    July 13, 2016 at 4:30 pm #660492
    decode

    hi, Andy
    login info attached

    thanks

    July 15, 2016 at 5:26 am #661133
    decode

    hi, any progress? still waiting

    July 16, 2016 at 2:39 am #661584
    Ismael

    Hi,

    Videos on sliders and color sections are actually disabled on mobile. You have to add a fallback image in place of the video. Please edit the video slide then look for this option:

    Choose fallback image for mobile devices
    Either upload a new, or choose an existing image from your media library
    Video on most mobile devices can’t be controlled properly with JavaScript, which is mandatory here, therefore you are required to select a fallback image which can be displayed instead

    Best regards,
    Ismael

    July 16, 2016 at 9:10 am #661599
    decode

    hi, Ismael

    I am aware of the slider issue with video, I am not referring to that element.
    please follow my first post,
    the video element (http://screencast.com/t/vcyKlB2S8r) has issue playing correctly when iPhone6/6plus is hold vertically.

    thanks

    July 18, 2016 at 4:22 pm #662094
    decode

    hi,
    this issue is not solved yet, any progress?

    July 20, 2016 at 5:02 am #662764
    Ismael

    Hi,

    I see. I will ask the rest of the support team to check this on actual iPhone6. The video is working inside the browser emulation regardless of the orientation.

    Best regards,
    Ismael

    July 22, 2016 at 11:06 am #663779
    decode

    hi, any progress ??

    July 25, 2016 at 7:22 am #664479
    decode

    hi,
    this issue is not soled yet,
    have you found any real iPhone6 (plus) to test on??

    July 28, 2016 at 3:16 pm #666271
    Yigit

    Hi,

    Sorry for the late reply!
    I checked your website on iphone 6s and it does work fine in both portrait and landscape modes on my end.

    Best regards,
    Yigit

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