Viewing 11 posts - 1 through 11 (of 11 total)
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  • #930177

    Hello,

    I followed this post https://kriesi.at/support/topic/background-video-with-no-sound/
    to turn on audio for the Video color section.
    It works great and perfectly on Chrome, but does not play on Safari, and is a small thumbnail on Internet Explorer browser.

    Please help and advise how to get this corrected!!

    #931065

    Hey teetlam,

    Thank you for using Enfold.

    Please edit the css > shortcodes.css file, look for the following code and then remove it.

    #top .mejs-container{height: 30px; max-height: 30px}
    

    Resave the theme options, remove browser cache or do a hard refresh afterwards.

    Best regards,
    Ismael

    #931440

    Hi Ismael

    Thank you –
    I removed the code. The video plays well in Chrome but the video is still not playing in Safari.

    #932197

    Hi,

    Is this on a MAC OS? I’ll ask the rest of the support team to check the thread.

    Best regards,
    Ismael

    #953514

    Hi,

    I’m having the same problem. I unmuted the video by changing the code, but after changing the code the video no longer plays on Safari. I’m using Mac OS. The video will work on some other browsers.

    Has there been any resolution to this?

    #954528

    Hi Chiuhn,

    Here is an article about video autoplay in Safari
    https://www.howtogeek.com/326532/safari-now-disables-auto-playing-videos.-heres-how-to-allow-them-for-certain-sites/

    The solution is not at the website level.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #973888

    Hello,
    we have a color section with video and sound on the homepage of our website. After every update the sound was gone. To have the video with sound again, we have followed the post https://kriesi.at/support/topic/background-video-with-no-sound/.The video with sound works well on the desktop. For tablet and mobile phone we have a fall back image, because the video appears with ugly black stripes. After the last update to 4.4. we can’t find the correct section (section.php) anymore. How can we do that now?
    Also on our Easy Slider portfolio page the videos don’t work on mobile anymore. That’s a pity. What can we do to solve the problem?

    Best regards

    #973958

    Hi lpuls,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #974025

    Thank you, Victoria for your answer. I send you the temporary admin access in the private content box.
    Best regards

    • This reply was modified 5 years, 10 months ago by Basilis.
    #974418

    Hello Victoria,
    could you take a look at the website?
    Best regards

    #974954

    Hi,

    @Inlus I have removed your credentials from the post, for security reasons
    Could you please create your own topic and we will review?

    Thank you.

    Best regards,
    Basilis

Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Video Background with sound but does not work on Safari / Internet Explorer’ is closed to new replies.