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Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 20, 2018 at 11:17 pm #930177
    teetlam

    Hello,

    I followed this post https://kriesi.at/support/topic/background-video-with-no-sound/
    to turn on audio for the Video color section.
    It works great and perfectly on Chrome, but does not play on Safari, and is a small thumbnail on Internet Explorer browser.

    Please help and advise how to get this corrected!!

    March 22, 2018 at 6:55 am #931065
    Ismael

    Hey teetlam,

    Thank you for using Enfold.

    Please edit the css > shortcodes.css file, look for the following code and then remove it.

    #top .mejs-container{height: 30px; max-height: 30px}

    Resave the theme options, remove browser cache or do a hard refresh afterwards.

    Best regards,
    Ismael

    March 22, 2018 at 4:49 pm #931440
    teetlam

    Hi Ismael

    Thank you –
    I removed the code. The video plays well in Chrome but the video is still not playing in Safari.

    March 24, 2018 at 3:12 am #932197
    Ismael

    Hi,

    Is this on a MAC OS? I’ll ask the rest of the support team to check the thread.

    Best regards,
    Ismael

    May 8, 2018 at 7:41 pm #953514
    Chiuhn

    Hi,

    I’m having the same problem. I unmuted the video by changing the code, but after changing the code the video no longer plays on Safari. I’m using Mac OS. The video will work on some other browsers.

    Has there been any resolution to this?

    May 10, 2018 at 1:03 pm #954528
    Victoria

    Hi Chiuhn,

    Here is an article about video autoplay in Safari
    https://www.howtogeek.com/326532/safari-now-disables-auto-playing-videos.-heres-how-to-allow-them-for-certain-sites/

    The solution is not at the website level.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    June 17, 2018 at 1:44 pm #973888
    lpuls

    Hello,
    we have a color section with video and sound on the homepage of our website. After every update the sound was gone. To have the video with sound again, we have followed the post https://kriesi.at/support/topic/background-video-with-no-sound/.The video with sound works well on the desktop. For tablet and mobile phone we have a fall back image, because the video appears with ugly black stripes. After the last update to 4.4. we can’t find the correct section (section.php) anymore. How can we do that now?
    Also on our Easy Slider portfolio page the videos don’t work on mobile anymore. That’s a pity. What can we do to solve the problem?

    Best regards

    June 17, 2018 at 6:09 pm #973958
    Victoria

    Hi lpuls,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    June 17, 2018 at 8:11 pm #974025
    lpuls

    Thank you, Victoria for your answer. I send you the temporary admin access in the private content box.
    Best regards

    • This reply was modified 6 years, 6 months ago by Basilis.
    June 18, 2018 at 7:04 pm #974418
    lpuls

    Hello Victoria,
    could you take a look at the website?
    Best regards

    June 19, 2018 at 9:04 pm #974954
    Basilis

    Hi,

    @Inlus I have removed your credentials from the post, for security reasons
    Could you please create your own topic and we will review?

    Thank you.

    Best regards,
    Basilis

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  • The topic ‘Video Background with sound but does not work on Safari / Internet Explorer’ is closed to new replies.