VERY Slow Admin Back-End - Support | Kriesi.at

Tagged: Admin, Internal Server Error, performance, slow, update

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July 5, 2015 at 7:40 am #468471
JustinGreis
Participant
SITE: TheArtOfAdvice.com

In the past day or two I have noticed extreme slowness with the back-end of my site. Who whole back-end is slow but the biggest problem is when go to dashboard –> updates. It does not even resolve the page. The front-end is totally fine but the back-end is unbearably slow.

I have:
– Reinstalled WordPress
– Reinstalled Enfold with the latest version from ThemeForest
– Deactivated/reactivated all plugins

And still nothing.

I’ve checked the server and CloudFlare and everything appears fine.

I am running a few other sites on my virtual server and they are running just fine.

One admin error keep popping up in the logs:

[05-Jul-2015 05:36:46 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/[USERNAMEREMOVED]/public_html/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

I’ve tried to troubleshoot this on my own for a few hours and wanted to enlist some help.

Thank you!
- This topic was modified 9 years, 4 months ago by JustinGreis. Reason: Added site name
July 5, 2015 at 2:53 pm #468567

samharry
Participant

I have the same exact problem and error. We need this resolved asap and it clearly looks like it’s an Enfold problem.

My Steps:

I have:
– Reinstalled WordPress – I Actually deleted all wordpress files and reupload the latest version.
– Reinstalled Enfold with the latest version from ThemeForest through FTP
– Deactivated/reactivated all plugins

And still nothing.

July 5, 2015 at 2:57 pm #468570

JustinGreis
Participant

I’ve been playing around with the site and trying to troubleshoot all night. Can’t seem to make any progress but I have narrowed the issue to the fact that I cannot navigate to ‘update-core.php’

The site seems to timeout and the only error I seem to get is the one related to: class-pixelentity-theme-update.php

HELP PLEASE!

July 5, 2015 at 3:01 pm #468573

samharry
Participant

Yes. update-core.php is where mine is stuck. I waited for ever to receive the the error “/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49”. Most of the time I did not get the error and the whole site shutdown to get a “503 service unavailable” .

July 5, 2015 at 3:02 pm #468574

JustinGreis
Participant

Yep! Same here.

July 5, 2015 at 3:04 pm #468575

metserve
Participant

We’re noting the very same issue too … site is coming to a grinding halt because of it !

July 5, 2015 at 3:14 pm #468577

JustinGreis
Participant

Still not resolved but…

I went to: /public_html/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php

…and checked out the file…

There was a bit of commented out “debug code”

// to debug
// set_site_transient(‘update_themes’,null);

So I uncommented out the code…

// to debug
set_site_transient(‘update_themes’,null);

and then the WHOLE ADMIN SITE came to a screeching halt, not just the update core.

When I commented the code back, the rest of the admin site came back up.

Still unresolved but trying to troubleshoot.

July 5, 2015 at 3:26 pm #468578
Peter_Thomas
Participant
The same in:
get by peer
```
Warning: Invalid argument supplied for foreach() in /www/htdocs/w0114a7e/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49
Recv failure: Connection reset by peer
Warning: Invalid argument supplied for foreach() in /www/htdocs/w0114a7e/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49
Zum Hauptinhalt springen Springe zur Werkzeugleiste
```
I bought here 4 x ” Enfold ” and get in the WordPress Admin Error Messages for Enfold . That can not be so well.
Ich habe hier 4 x “Enfold” gekauft und bekomme im WordPress-Admin Fehlermeldungen wegen Enfold. Das kann doch wohl so nicht sein
——————————————————————————————————-
I comming no longer on the Dashboard for updates on WordPress. The page loads and loads and loads . After a long time I get the following error message :
```
et by peer
Warning: Invalid argument supplied for foreach() in /www/htdocs/xxxxxx/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49
Recv failure: Connection reset by peer
Warning: Invalid argument supplied for foreach() in /www/htdocs/xxxxxxx/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49
Zum Hauptinhalt springen Springe zur Werkzeugleiste
```
This I have noticed only now , since I have to drive a few updates.

Dieses habe ich erst heute bemerkt, da ich einige Updates fahren muss
```
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator,  (Email address hidden if logged out)  and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
```
I use WordPress 4.2.2 and 3.2.2 Enfold
Ich benutze WordPress 4.2.2 und Enfold 3.2.2
July 5, 2015 at 3:33 pm #468581

samharry
Participant

I fixed it. Goto Enfold theme options -> Theme Update. Take out your “Your Themeforest User Name” and “Your Themeforest API Key”. Leave them blank. After your save this, you should be able to go to Dashboard -> Updates ……real fast now.

I’m assuming I might have revoked an api key and generated a new one in the past? I don’t know. So I went back to themeforest and copied the api key and username and pasted it in the “theme update page” and it crashed again. I just assume to leave it blank.

July 5, 2015 at 3:38 pm #468582

JustinGreis
Participant

samharry – that worked for me too.

I can now get to the update-core.php page.

Obviously there is something wrong with the theme update functionality.

Would love to hear from someone at Kriesi about this issue.

July 5, 2015 at 3:47 pm #468583

JustinGreis
Participant

Also, I am unsure if this is related but the Vimeo script that was fixed with the last release does not seem to work anymore. It is just displaying my fallback static image rather than the vimeo video. Again, not sure if this is related but just noticed it now that I am done troubleshooting the update-core.php issue.

July 5, 2015 at 9:01 pm #468604

samharry
Participant

I’m also getting a white screen of death when updating posts. This never happened before this theme update. We didn’t install any other plugins and reinstalled WordPress.

July 5, 2015 at 9:33 pm #468606

JustinGreis
Participant

samharry –

Savings/updating posts is slower than normal and certainly a lot slower than on other sites on my server using a different theme. I updated a few posts and it did take much longer than typical but it did eventually work.

The white screen of death has happened to me once before… Not sure if it’s the same root cause but in my case the iThemes Security (formerly Better WordPress Security) File Change Detection feature was bombing out. I eventually disabled that one feature and it worked. Not the case for me this time.

July 5, 2015 at 9:53 pm #468608
Cliffy
Participant
Hey all, just searched for class-pixelentity as I have the same problem. When I first logged into my site, I saw that the dashboard was saying there was an update available, but it was not in my plugins so assumed it was the theme (although the theme was not showing there was an update). BUT I noticed my licence key was not my normal licence key, I have a few licences for Enfold and the key wasn’t any I had created / purchased.
I entered my correct key and a few times have the following message:
```
Empty reply from server
Warning: Invalid argument supplied for foreach() in /var/sites/r/recoveryplaces.org/public_html/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

Warning: Cannot modify header information - headers already sent by (output started at /var/sites/r/recoveryplaces.org/public_html/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php:345) in /var/sites/r/recoveryplaces.org/public_html/wp-includes/pluggable.php on line 1196
```
July 5, 2015 at 11:06 pm #468617

samharry
Participant

Sweet. I will give that a try. I have that featured checked on iThemes. Thanks Justin

July 6, 2015 at 9:34 am #468738

flymotions
Participant

same to me (http://flymotions.com).
blank themeforest user name an API key do the (only workaround) job. update page can be loaded.

July 6, 2015 at 5:17 pm #469127

MM
Participant

I have the same problems, same WP error messages and same pixelentity error in my hosting cpanel error logs – have tried all the same steps as the first few posters, nothing has resolved it.

This appears to be an Enfold problem as I have it across all my purchased Enfold sites. Running latest versions of WP and Enfold.

A response from the staff would be great!

July 6, 2015 at 5:53 pm #469151

MM
Participant

Removing API and username is a temp fix for me aswell. Would like auto-update to work though, so please let us know when you’ve fixed it Enfold! Thanks,

Matt

July 6, 2015 at 5:55 pm #469155

profumopuntoit
Participant

I also have the same problem

reset by peer
Warning: Invalid argument supplied for foreach() in ……../public_html/it/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

July 6, 2015 at 5:58 pm #469160

MM
Participant

profumopuntoit – removing the themeforest API key and username from Enfold>>Theme Update should fix it temporarily…

July 6, 2015 at 6:04 pm #469167

profumopuntoit
Participant

Thank you meanster99

July 6, 2015 at 11:35 pm #469313

Nikolai
Participant

Same problem here – also latest WP and Enfold on multiple sites. Removing Themeforest user name and API key fixed it. Any idea on why this is happening? Thanks.

July 7, 2015 at 12:06 am #469317

loudcow
Participant

Hey there – I had same issue. Went to hosts – wpengine.com – and they’ve diagnosed the issue – it’s ENVATO API. Hence why it seems to fix itself if we get rid of the API code for updates.

Hope this helps –

We’ve noticed an influx of 502 errors on our platform that appear to be related to themes utilizing the Envato API. This includes most themes purchased through themeforest. API calls from those themes to the Envato API are timing out, which is causing the 502 errors many of our customers are experiencing.

We’re in contact with Envato concerning this issue, but at this time 502 errors may still be an issue for any WordPress site utilizing a themeforest theme.

We have also updated our Status blog with the above information at the following post, https://wpenginestatus.com/themeforest-theme-502-errors/. Please check there for updates in regards to this issue.

July 7, 2015 at 6:32 am #469395

Rikard
Keymaster

Hi!

Sorry for the late reply, I don’t think any of the moderators have seen this thread yet because each time someone replies it’s sent to the back of our support queue. From reading the thread I understand that removing the Envato data solves the issue? I know there has been some problems with the Envato API lately so hopefully it will be fixed soon and removing the Envato details should only have to be a temporary fix.

Regards,
Rikard

July 7, 2015 at 6:42 am #469400

JustinGreis
Participant

Rikard – The temporary workaround of removing the username/API seems to work in the interim. I am hoping the API issues are resolved soon so we do not have to apply the updates manually. Keep us posted on what you hear about the resolution of this issue.

July 7, 2015 at 7:29 am #469423

Basilis
Inactive Moderator

Hey!

Envato is dealing with a DDoS attack, so we will have to wait for them to restore everything back to normal.
http://themeforest.net/forums/thread/ongoing-ddos-attacks-on-envato-market-ftp-file-upload-affected/184299

Best regards,
Basilis

July 8, 2015 at 6:53 am #470028

JustinGreis
Participant

I put in my username and API key and things seem to be back to normal.

:)

July 8, 2015 at 7:15 pm #470485

Yigit
Keymaster

Hi!

@justingreis Great! Thanks for your input :)

Best regards,
Yigit

July 20, 2015 at 3:31 pm #475865

profumopuntoit
Participant

Today I receive again:

Failed to connect to marketplace.envato.com port 80: Connection timed out
Warning: Invalid argument supplied for foreach() in /home/nicheper/public_html/en/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

and no problem if I remove my credentials

July 21, 2015 at 12:10 am #476212

Ismael
Moderator

Hi!

Looks like the envato api is a bit unsteady. Unfortunately, this is not something we can fix on our end. Let’s hope that envato fix this issue immediately. We will close this thread for now. If you’re still having this issue, feel free to open a new thread.

Regards,
Ismael
Author

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