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  • November 21, 2018 at 4:10 pm #1036132
    agentur-sks

    Hello to the Team,
    i launched a new website, bought a license via envato, buildt a private token and tried to validate it via “Theme update”.
    The Enfold Version is 4.5
    WP 4.9.8
    I renewed the token as described.But it also failed?
    What should i do?

    November 22, 2018 at 2:13 pm #1036516
    agentur-sks

    The Error-Message is:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    - response_code: 403
    - reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    - code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    - code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    November 22, 2018 at 6:31 pm #1036684
    Nikko

    Hi agentur-sks,

    Try checking out the solution on this thread: https://kriesi.at/support/topic/envato-private-token-doesnt-work/#post-1023876
    Hope it helps.

    Best regards,
    Nikko

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