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Posts
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Hi team Enfold
I need to launch a client’s website within the hour, I used WP stagecoach to transfer the new website, but after that all of our whitespaces don’t work anymore! Can you take a look please? It’s very urgent. Everything looked fine before the move, and now the whitespaces seem to be totally ignored. Login in private.Also, in the top bar above the menu only the e-mail icon is displayed. The others (facebook, instagram and linkedIn) don’t show up. If you hover, you can click through to the profiles though so the links are working but the icons are not. It does work on our staging site, so there must be something wrong on the live site.
Hi Victoria
I added a link in the private section with an example page of the whitespace issue. In the backend you can see several whitespaces, but in the front end they don’t appear. The same thing happens when you try to add a separator.
I also added a screenshot of the social icons in the top bar. I replaced them for now by menu items, but I would really like to just show the icons.
Hi
I discovered another issue. The top fields of my contact forms don’t show up on the front end. Example url in private. The top fields are name and phone number, but on the page the first field is email field. It’s no padding problem, when I add a title to the form that does show up. The element consistently does not display the first fields, I encountered the same problem on other pages when trying to use the contact form element.
Hi,
Sorry for the late reply, the dev team has just released this to fix the missing icons please upload the following file via FTP to
\enfold\framework\php\function-set-avia-frontend.php
https://www.dropbox.com/s/gmbg5202rjz1vou/function-set-avia-frontend.php?dl=0
Please save a copy of your old file should you encounter an upload error.
Then clear your browser cache and any cache plugin, and check.Best regards,
MikeOk thanks – I’ll try that. Do you also have an answer to my whitespace problem?
Problem number 3: According to my client, the website doesn’t work in on Safari. Could you please check that? I have a windows PC.
Hi Katrien
Since when does the whitespace issue happen?
And are they also ignored if you create a new page in the backend and save it or just for existing pages?Unfortunately I can’t see any private content here but I could check the URL with Safari if you want – if I know what the URL is ;)
Best,
MichaelHi michaelH
Oh my god I’m so sorry, check the private content for the url. The whitespace are also ignored on new pages, yes. The problem occurred this weekend. The website was finished and we were ready for launch, but then all of a sudden all of the whitespaces disappeared. In the meantime, I fixed the layout issue by replacing the whitespaces with margins and padding. But of course, we would still like the separator element to work. We used to have small lines under header titles, and they disappeared to.
Could you also me tell how the site looks on Safari vs Chrome for you?
Oh sorry – thought you were a moderator. ;) It’s http://www.warredal.be
Hi,
Sorry for the late reply, I’m asking for a team member with Safari to check. Thank you for your patience.Best regards,
MikeHey,
Could you please replace /enfold/js/avia-snippet-cookieconsent.js file with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js in Appearance > Editor and check if that helps?
Please make sure to disable “Javascript file merging and compression” in Enfold theme options > Performance, save, flush cache and enable it once again.It seems like login link is no longer working therefore i could not update the file. If you would like us to update the file for you, could you please create new logins and post them here privately? :)
Best regards,
YigitHi Yigit
I’m going to let you give it a try. Check the private section for a new login. :) When I try it, the website just keeps loading endlessly after activating js compression again.
Hi,
I updated Enfold to the latest available beta version and enabled social icons on the top bar at left and they show up fine now.
I also went to check your example page however i cannot see any whitespace elements. Could you please recreate the issue on a testing page and share a link? :)Best regards,
YigitYes they show up fine and the white spaces work again, thanks for that, but now the H1 headers are all set to manual links as default so I need to deactivate them, and the fullwidth sliders on the top of these pages are suddenly a lot larger than the 1500 x 630 I set before and can’t be changed back to their previous size.
I need help quickly, one unhappy client on the phone all the time. ;)
EDIT: I fixed this – never mind this issue.
The update removed an important stylesheet in my css folder – I was able to retrieve it through the hosting back-up, fortunately … But when I reuploaded it through FTP to the updated Enfold-folder css, the stylesheet doesn’t work anymore. Info in private.
Hi,
Sorry for the late reply, since you were using a custom stylesheet added to the Enfold theme then you will need to call this stylesheet with a function in your functions.php
I tried to add this function but your site gave an error that it must be added via FTPfunction enqueue_tommybooking_styles(){ wp_enqueue_style( 'tommybooking', get_template_directory_uri() . '/css/tommybooking.css' ); } add_action( 'wp_enqueue_scripts', 'enqueue_tommybooking_styles', 99 );If you include FTP access we can add this for you.
But I recommend using a child theme, so your custom code will not be lost with future theme updates Read about it & Get it here
It is easy to use a child theme but there are a few steps you must do, as outlined in the link, if you prefer I would be happy to assist in setting this up for you.Best regards,
MikeHi Mike
Thanks – I added the function. I will indeed switch to a child theme soon, thanks for your help!
Hi,
No, my client called me this morning panicking, the white spaces are not working anymore while nobody changed anything. This is REALLY annoying and bad for my reputation with my clients. Especially this page: http://www.warredal.be/contact/ is suffering from this problem, as you can probably see. Also, we added lines under the headers (example: http://www.warredal.be/activiteiten-adventure-park/ under the first header should be a small separator). They show up in the page editor, but not in the front end. I need help ASAP please.
Hi,
There was following code in /enfold/css/tommybooking.css file twice
.hr { clear: both; display: none; width: 100%; height: 25px; line-height: 25px; position: relative; margin: 0px 0; float: left; }I commented both out. Please review your website :)
Regards,
YigitHi Yigit
Ok so that was my own mistake. Thank you so much!
One more issue, and then I hope I’m done. :) On IE, the header gets REALLY big although I set the header size to 50px. My client also reports the header to be big on her Chrome browser, although I’m using Chrome as well and here it shows up fine. I do see the oversized header on IE though, so any thoughts on that?
Hi,
You are welcome!
I checked your website on Safari, Firefox and Chrome on Mac but i am unable to reproduce the issue. I will ask my teammates to check your website on IE :)
Best regards,
YigitGreat! I was able to fix the issue myself by editing a line in the layout.css. Thank you guys for your help. You can close for now, if something else comes up I’ll start another topic because this one is starting to resemble the bible. ;) Merry Christmas!
- The topic ‘URGENT Whitespaces don't work anymore’ is closed to new replies.