Urgent request: enfold site breaks while opening customizer after updating wp - Support

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January 25, 2021 at 4:07 pm #1275290

audiopablo
Participant

Hi Team,

i bought recently another license of enfold and have a clients test-site running. (See private content for url)

So, after working fine everthing with Enfold 4.7.4 (Child) and wordpress 5.4.4 we did an update to

WP 5.5.3 and now there is caused a heavy problem (site is breaking down) by trying to open the wp-customizer in the admin bar.

This is the wordpress error report:

Fehler-Details
==============
Ein Fehler vom Typ E_ERROR wurde in der Zeile 563 der Datei /mnt/web501/d2/65/5281165/htdocs/WordPress_01/test/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php verursacht. Fehlermeldung: Uncaught Error: Call to undefined function gutenberg_can_edit_post_type() in /mnt/web501/d2/65/5281165/htdocs/WordPress_01/test/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php:563
Stack trace:
#0 /mnt/web501/d2/65/5281165/htdocs/WordPress_01/test/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(423): Avia_Gutenberg->can_use_block_editor(‘post’, true)
#1 /mnt/web501/d2/65/5281165/htdocs/WordPress_01/test/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(458): Avia_Gutenberg->init_force_classic_post_types()
#2 /mnt/web501/d2/65/5281165/htdocs/WordPress_01/test/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(533): Avia_Gutenberg->get_force_classic_post_types()
#3 /mnt/web501/d2/65/5281165/htdocs/WordPress_01/test/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php(661): Avia_Gutenberg->force_classic_editor(‘page’)
#4 /mnt/web501/d2/65/5281165/htdocs/WordPress_01/test/wp-includes/class-wp-hook.php(287): Avia_Gutenberg->handler

Please let me know how to fix this issue,
Thanks a lot and regards,
Pablo

January 25, 2021 at 5:03 pm #1275303

Yigit
Keymaster

Hi Pablo,

Thanks for contacting us!

Could you please update Enfold to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/ and check if that helps?

Best regards,
Yigit

May 14, 2021 at 5:04 pm #1300372

audiopablo
Participant

Hi Yigit,

thanks for your very quick reply and sorry for my very, very late answer, i was out of business for a while …

so, it worked out fine with the update, thanks a lot for the hint!

May i ask you another favor by the way:

we have to customize the full-easy-slider in a special way and there are three things to change, it it is possible:

the video element should be placed at the right side of the container, not centered. (By the image, there was no problem, margin-right:0px)
the headline of the slider should be a new line every single word
and at least the slide-sho arrows should be replaced with a customized sign.
You could take a look at the 2 versions in the links in the private content.

Thanks again and regards,
pablo

May 18, 2021 at 4:25 am #1300853

Rikard
Keymaster

Hi Pablo,

Sorry for the late reply. I tried checking your site, but I get a 404 error on the page in private. Could you post a working link, so that we can see the actual element on your site please?

Best regards,
Rikard

May 28, 2021 at 11:33 am #1302800

audiopablo
Participant

Hi Rikard,

sorry, the slider is now available, it was set on “private”.

Meanwhile we could manage to solve 2 of the issues,

but there remains the question:

how could we change the image of the slide-show arrows?

Thanks a lot and regards,
pablo

May 31, 2021 at 5:13 am #1303057
Rikard
Keymaster
Hi,

thanks for the update. I’m not sure what you would like to change the icon to, but you should be able to use CSS like this in order to change it:
```
.avia-slideshow-arrows a:before {
    content: 'A';
}
```
Best regards,
Rikard
June 4, 2021 at 8:27 am #1303954

audiopablo
Participant

Hi Rikard,

thanks for the hint!

It worked out, i’m using an image, how can i control the padding for the 2 sides?

And another question: i’m using a movie, mp4, in the slide show and i want the position on the right side of the box, like the images in the slide show.

And the title / the caption of the movie does not appear now. It works out with the images before, but not with the movie.

Could you help me out of this problem?

Thanks a lot and regards,

Pablo

June 4, 2021 at 11:44 am #1303992

audiopablo
Participant

Hi Rikard,

i have to change the enfold blog-style layout with an individual style, so i changed to

Theme Options > Blog Layout > Eigenes Blog Layout …

I created a special Blog-Site, but it don’t work out. Is there some special code missing?

Thanks a lot for a hint,

reagards,
Paul

June 8, 2021 at 4:03 pm #1304687

audiopablo
Participant

Hi Rikard,

no the problem is getting urgent and i would be happy to get a little help.

Thanks and regards,

Pablo

June 8, 2021 at 6:00 pm #1304728
Yigit
Keymaster
Hi Pablo,

Sorry for the late reply!

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.av-video-slide .caption_bottom .slideshow_caption {
    bottom: 21%;
}
```
Best regards,
Yigit
June 8, 2021 at 6:17 pm #1304731

audiopablo
Participant

Hi Yigit,

GREAT!

Thank you.

Could you please help me out with the 2 other problems remaining:

1. Shifting the video position to the right border, as do the images before, shown in the slider

2. Helping me out with the individual styling of the blog style. (Blog-Layout Options, last Option)

I did, what is written, creating individual the defined blog-site, but nothing happens. Is there some code missing?

Thanks a lot for your fast reply!

Regards,
Pablo

June 10, 2021 at 8:14 am #1305015

audiopablo
Participant

Hi Yirgit,

it would be great,

if you could give me a hint concerning the 2 issues i wrote first time at day 4. of june.

It`s getting really urgent now.

Thanks for helping.

Regards,
Pablo

June 10, 2021 at 3:17 pm #1305096
Yigit
Keymaster
Hi Pablo,

1- Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
#top .av-video-slide .mejs-container video {
    right: -13%;
}
```
2- Not sure I understood the changes you would like to make clearly. If you would like to use ALB to create your blog page, you can go to Enfold theme options > Blog Layout and choose to use ALB. You would then create your blog page using Advanced Layout Builder and then choose it as your blog page in Enfold theme options. If that does not help, please elaborate on the changes you would like to make :)

Best regards,
Yigit
June 10, 2021 at 4:40 pm #1305110

audiopablo
Participant

Hi Yigit!

Great! Thank you for the video, perfect!

The problem of the Blog-Layout:

Yes, that is exactly what i`m trying to do, but it does not work out!!

I`ve got the Blog-page Layout styled with this Enfold option, (see url in private) thats ok,

but – using an Kategorie-Menue- item (see screenshot, link 2) the result shows a completely another Blog-Layout Template.

(Enfold List-Style and not my individual Blog-Layout)

(see url in private)

It should be the Blog Layout that i styled. If im changing the Enfold-Templates, the Bloglayout is changing too, but only my individual style isnt shown.

Was this understandable?

Thanks for help, Yirgit!

Regards,
Pablo

June 14, 2021 at 9:05 am #1305557

audiopablo
Participant

Hi Yiirgit,

if you could tell me, where do i have to overwrite the enfold template, that is shown

https://sauguad.com/category/bauart/ (Result shows another Blog-Layout)?

this ist the Blog Layout, that is shown, when i use a menue-kategorie-link

https://www.dropbox.com/s/or21ic797mftu59/Bildschirmfoto%202021-06-10%20um%2015.32.24.png?dl=0 (Kategorie-Menue-item)

and it should like my individual Blog-Layout Style..

https://sauguad.com/bauart-kat/ (Blog-Page)

It would be very helpful and important for me!

Thank you so much,

Regards,
Pablo

June 14, 2021 at 1:52 pm #1305606
Yigit
Keymaster
Hi Pablo,

Thanks for the info!
Please refer to this post – https://kriesi.at/documentation/enfold/blog-post/#change-archive-categorytag-blog-style and change blog layout on category/tag pages to blog-grid by adding following code to bottom of Functions.php file of your child theme
```
add_filter('avf_blog_style','avia_change_category_blog_layout', 10, 2); 
function avia_change_category_blog_layout($layout, $context){
if($context == 'archive') $layout = 'blog-grid';
return $layout;
}
```
Best regards,
Yigit
June 18, 2021 at 2:19 pm #1306355

audiopablo
Participant

Hi Yirigt,

thanks fpr the hint!

Is there are css way to enable the animation of the images on all blog-layouts?

So on mouse-hover the images are increasing slightly?

It won’t work automatically,

thank you, regards,
Pablo

June 18, 2021 at 2:33 pm #1306356
Yigit
Keymaster
Hi,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.avia-content-slider .slide-image {
    transition: all ease 0.7s;
}
.avia-content-slider .slide-image:hover {
    transform: scale(1.1);
}
```
Best regards,
Yigit
June 18, 2021 at 2:40 pm #1306359

audiopablo
Participant

Hi Yirgit,

thanks so much, that was the quickest live-saving-support i ever had!!

Great!

Regards,
Pablo

June 18, 2021 at 2:47 pm #1306360

audiopablo
Participant

Yirgit,

Only one thing more:

The easy-slider on the front page takes much to long for loading the page, although there is only one image in.

Could you please take a look at that, because it`s not understandable. And for the client, of course, not acctepable.

That would be my last question to this very hard website,

Thank you so much,
regards,
Pablo

June 18, 2021 at 2:56 pm #1306366

Yigit
Keymaster

Hi Pablo,

Could you please update Enfold to the latest version 4.8.3 and check if that makes a difference?
If it does not, would you consider enabling pre-loader in Enfold theme options so page would be displayed only after it is fully loaded?

It had many customizations but I think website ended up looking great! Congratulations on that :)

Best regards,
Yigit

June 18, 2021 at 3:45 pm #1306380

audiopablo
Participant

Hi Yirgit,

thank you! Yeah, it was a lot of work and time!

Ok, i`ll try the update.

Ah, at least:
i would like to change the mobile-breakpoint to, let`s say 900px, so that the site switches earlier into the mobile view, because of problems with the menue.

is there some risk, do i have to regard other things or can i change the mobile-breakpoint in the css and that*s it`?

Regards,
Pablo

June 30, 2021 at 3:15 pm #1308152

Yigit
Keymaster

Hi,

I am sorry for my late reply, Pablo.

Would you like to switch to mobile menu on wider screens? If so you can refer to this post – https://kriesi.at/documentation/enfold/menu/#toggle-id-87.

If you would like columns to switch to mobile layout, that is also possible using custom CSS.

Could you please post a screenshot showing the changes you would like to make so we can make sure that we are on the same page? :)

Best regards,
Yigit

July 1, 2021 at 12:34 pm #1308310

audiopablo
Participant

Hi Yirigt,

thanks for the hint, i will answer you to this issue later – we had the launch of the website today and there is an urgent problem:

on mobile devices with the slider on the start-page:

pictures are shown well. but the videos are cutted of extremly, so there is only a small blu stripe to see.

i guess its a css problem for mobile devices!

On developers tools everthing look fine, but if you get down to a real mobil device the problem is on all browsers …

could you please take a look at that?!

It would be very urgent, thanks a lot.

Paul

July 5, 2021 at 10:45 am #1308748

audiopablo
Participant

Hi Yirigt,

could you please help me to make the video content visible on mobile devices??

You can take a look at the results now on the link in the private content,

because in the live site i had to disable the mobile videos because of the bug.

This would be urgent.

Thank you so much

Regards,
Pablo

July 7, 2021 at 10:43 am #1309071

audiopablo
Participant

Hi Yirigt,

is it possible so resolve this mobile-video-problem, mentioned at day 5. of July with enfold?

Thank you for info,

regards,
Pablo

July 7, 2021 at 1:12 pm #1309100
Yigit
Keymaster
Hi Pablo,

Video does not load on my iphone. I only see a notice about fallback image not being set.

I believe the issue is related to following code
```
#top .av-video-slide .mejs-container video {
    right: -13%;
}
```
Please try adding following code to Quick CSS as well
```
@media only screen and (max-width: 480px) { 
#top .av-video-slide .mejs-container video {
    right: 0;
}}
```
Best regards,
Yigit
July 8, 2021 at 12:52 pm #1309255

audiopablo
Participant

Hi Yirigt,

thanks for the answer!

unfortunately it does not help!

On ipad the videos can bee seen but on smaller mobile screens not!

the picture, now first image, is shown on small screens, on all devices, the videos not!!

Could yo image another solution of this heavy problem?

Thanks and regards,
Pablo

July 9, 2021 at 1:04 pm #1309386

farzanahmed
Participant

Hi

I’m having a similar problem here with iOS as well – it’s working fine on my android but on iphones and ipads the video simply refuses to play sometimes.

It also gave me a message about the fallback image (even when there was one there), but I managed to hide the message using css although the big large white gap remains.

I’ll put my url in the private content area, but if I need to open a new thread, please let me know.

Thanks
Farzan

July 15, 2021 at 3:28 pm #1310301

Yigit
Keymaster

Hi Pablo,

Videos in sliders are disabled on mobile due to browser incompatibility. Please set a fallback image in slide settings. Alternatively, you can create another slider without videos and choose to hide current slider on mobile in Advanced > Responsive tab of the element and choose to display newly created slider on mobile and to hide it on desktop.

@farzanahmed I checked your website on my iphone but background video in color section plays fine on my end. Please see screenshot here – https://imgur.com/a/GDmMP3i

Best regards,
Yigit
Author

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