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  • April 13, 2016 at 5:18 pm #612974
    sasha

    Hi,

    I updated wordpress version to 4.5 and had some problems – some texts and accordion slider didn’t show, so I downloaded and updated enfold to the latest version – that fixed the texts and slider not showing problem but now some of the widgets disappeared.

    Please advise what to do.

    Thanks

    April 13, 2016 at 5:23 pm #612981
    Yigit

    Hey sasha!

    Can you please create a temporary admin login and post it here privately?

    Cheers!
    Yigit

    April 13, 2016 at 5:38 pm #613015
    sasha

    Which email should I use for your user?

    April 13, 2016 at 5:39 pm #613018
    Yigit

    Hi!

    You can use (Email address hidden if logged out) but please post login credentials here privately so any available moderator can look into it

    Cheers!
    Yigit

    April 13, 2016 at 6:09 pm #613042
    sasha

    I see there are many complaints about issues after the last wordpress update. I’ll restore my website from the backup and let you fix this and try updating again later.

    Good Luck…

    April 13, 2016 at 6:27 pm #613065
    Yigit

    Hi!

    Updating the theme to the latest version 3.5.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ should fix the issue and it fixed it for so many users. If it does not on your end, there might be something specific on your installation, therefore we are going to need temporary admin logins to look further.

    Cheers!
    Yigit

    April 14, 2016 at 7:29 am #613538
    it-is

    HI!
    We have the same problem with the last update of wordpress to 4.5.
    We followed your instructions and updated to the last Enfold theme version, but it did not work. Many things are missing, eg in the front page the full page video slider.
    I include below in the private content section credentials for access to our website.

    Thank you!

    April 14, 2016 at 7:48 am #613549
    Vinay

    Hi!


    @it-is     The site looks good on my end please see screenshot attached. Please hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Should you have any issues please open a new ticket and add your credentials there as it can be seen by the person who started the thread along with mods. and it is going to be easy to focus on just your ticket without getting mixed up :)

    Regards,
    Vinay

    April 14, 2016 at 8:15 am #613577
    it-is

    Thanks!

    April 15, 2016 at 4:58 am #614541
    RSTAC

    Hi,

    I have the same problem. After running the 4.5 WP update, many controls didn’t work (content slider, Tab, number,..).
    After an full file backup, WP and Enfold works korrekt.

    I’ ve repeat the installation, and the same. Directly after installing the wp 4.5 update many controls doesn’ t work.

    Ralf

    April 15, 2016 at 6:25 am #614565
    Vinay

    Hey!


    @it-is     glad it worked for you.


    @RSTAC     Please open a new ticket and provide the link to your site so we can have a look at it.

    Cheers!
    Vinay

    April 16, 2016 at 2:54 am #615237
    frednz888

    CORRECTION FROM PREVIOUS POST: Uploading the updated Enfold Files via FTP gave back SOME of the functionality . The AVIA interface is completely gone. The CHILD theme does not activate.

    • This reply was modified 8 years, 8 months ago by frednz888.
    April 16, 2016 at 2:55 am #615238
    frednz888

    NOTE: I have not updated to WordPress 4.5 yet. Thought this details may help.

    April 16, 2016 at 3:01 am #615240
    yasin0424

    Hi we are having problems updating your theme! can you help?
    we are experiencing the same problems with the sliders and other elements dissapearing
    we are current subscribers with paid support as well

    April 16, 2016 at 3:10 am #615244
    joshuatolento

    WORDPRESS 4.5 COMPATIBLY ISSUE!

    I am having the same issue! 2 Clients are going insane. All images are missing. I am currently backing up my FTP and reverting back to an older version of WordPress to get the sites back up and running. If anyone else has already done this and has had success please email me (Email address hidden if logged out)

    April 16, 2016 at 3:18 am #615245
    yasin0424

    can i please get some help!

    April 16, 2016 at 3:20 am #615246
    joshuatolento

    yasin0424 – I am reverting back to WordPress 4.4 right now and I will let you know if it fixes my issue. What is your email?

    April 16, 2016 at 3:21 am #615248
    yasin0424

    (Email address hidden if logged out) but i didnt have a backup of the site. will i still be able to roll it back?

    April 16, 2016 at 3:46 am #615251
    silviamg

    Like others in this thread I have missing elements. I also cannot edit or access any text I edited with the Avia Layout Builder. This happened after I upgraded WordPress. I have the latest version of the theme. Can someone help?

    • This reply was modified 8 years, 8 months ago by silviamg.
    April 16, 2016 at 3:47 am #615254
    yasin0424

    @vinnie what can we do to resolve this?

    • This reply was modified 8 years, 8 months ago by yasin0424.
    April 16, 2016 at 3:59 am #615257
    Vinay

    Hey!


    @silviamg     everythign was updated correctly on your site we just had to clear the WP-Rocket cache. Please hard reload and review the site it’s working fine on my end.


    @yasin0424     If you have updated the site most probably it will be a caching issue hard reload and check if you still have any issue go ahead and open a new ticket and share the link to your site.

    Regards,
    Vinay

    April 16, 2016 at 4:04 am #615261
    yasin0424

    @vinnie

    I have an open ticket: https://kriesi.at/support/topic/video-slider-and-accordions-on-features-page-stopped-working/

    April 16, 2016 at 4:08 am #615263
    joshuatolento

    @vinnie How do you do a hard reload?

    April 16, 2016 at 4:13 am #615264
    silviamg

    I cleared everything, hard reload, even deactivated Rocket but the problems persist. I am going to either try to find a backup from last week or attempt to go back to a previous version of WordPress. Viewing in Firefox, in case it makes a difference, though I suspect not.

    • This reply was modified 8 years, 8 months ago by silviamg.
    April 16, 2016 at 4:32 am #615280
    joshuatolento

    @silviamg I reverted back to WP 4.4.2 and everything works fine now!

    April 16, 2016 at 4:37 am #615283
    Vinay

    Hi!


    @silviamg     I assure you the site was working fine in version WP 4.5 on my end. you just need to clear the browser cache :)

    for everyone else who would like to try a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Best regards,
    Vinay

    April 16, 2016 at 4:46 am #615292
    frednz888

    Nope. Hard refresh does not work at all.

    April 16, 2016 at 4:47 am #615293
    joshuatolento

    @silviamg What about this site? http://weed24delivery.com/ it has 4.5 and I did what you said and it does not do anything.

    April 16, 2016 at 4:48 am #615295
    frednz888

    Will a downgrade to WordPress Version 3.3 work?

    April 16, 2016 at 4:51 am #615298
    joshuatolento

    @frednz888 I went back down to 4.4.2 on one site and it all started working again. Its on managed wordpress with Godaddy though so its going to auto update at some point again..

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