Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 17, 2021 at 2:24 pm #1281743
    hooman80

    Hi there,

    about 23 hours ago the videos in color sections of my website got remove automatically. is it a theme bug? I know it’s not from my side. I already removed all the codes I added in child theme and original theme. I got that if I remove ALL plugins the website works perfectly. BUT if I active any of those plugins the videos get disappears. right now All the plugins are deactivated except the password protection one.
    so as far as I know the problem is that all videos in color sections bg got removed.

    Thank you!

    February 17, 2021 at 4:11 pm #1281767
    Yigit

    Hi,

    Thanks for contacting us!

    Your content should never be deleted automatically. Broken HTML on the page may break elements on your page and some of them (usually the ones that come right after the element with broken HTML) might be deleted.

    I enabled debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and checked in shortcode parser however no errors were detected parsing the shortcodes. I disabled debugging mode after that.

    I see all of your plugins are currently active except for Yoast and GS Logo Slider Lite. I believe GS Logo Slider Lite is the culprit :)

    Cheers!
    Yigit

    February 17, 2021 at 5:13 pm #1281817
    hooman80

    Hi Yigit,

    Thanks for your prompt answer. few minutes after posting this I decided to use my yesterday back up to see if it can solve the issue. fortunately it fixed my problem. that’s why when you checked all the plugin been added again. I don’t know what was the problem but fingers cross it won’t happen again :)

    thank you so much.

    February 17, 2021 at 6:52 pm #1281859
    Yigit

    Hi,

    I am glad that fixed it. Fingers crossed! If that happens again, please feel free to let us know :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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  • The topic ‘urgent: my videos in banner got remove automatically!!!’ is closed to new replies.