Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 1, 2019 at 5:34 am #1143566
    creative_io

    Hello, Mr. Christian I used your enfold theme last few years that purchased by my first developer and I lost my previous licence copy so I purchase it again. However from 25 September 2019 my website clippingone dot com are broken and my hosting company namecheap said me it’s happen for theme. Please fix this problem ASAP. And I’m waiting for your help. Thanks.

    October 1, 2019 at 1:17 pm #1143709
    Rikard

    Hey creative_io,

    I get a message that the WordPress database needs to be updated when trying to login to your site, maybe you could do that first?

    Best regards,
    Rikard

    October 1, 2019 at 3:18 pm #1143785
    creative_io

    Hi, Mr. Rikard, Please you do update WordPress database and others that need for recover website. Now I’m exhausted about this issue. Moreover, I don’t know how to do. I need recover my website. Waiting for your best cooperation ASAP. Thanks.

    October 1, 2019 at 4:34 pm #1143824
    Yigit

    Hi,

    You were using a very old version of Enfold. I updated the theme and it worked.
    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert Personal Token in Enfold theme options to receive auto updates.

    Please review your website.

    Cheers!
    Yigit

    October 3, 2019 at 7:18 am #1144369
    creative_io

    Hi, A lot of thanks to you for flying service. Now my website clippingone.com is okay. I’m very happy about your team job. Best wishes for your team. I’ll go ASAP insert Personal Token in Enfold theme options to receive auto updates. If need any help I remember you again and extremely sorry for little late reply. Certainly I’ll refer people to your product.
    Thanks :D

    October 3, 2019 at 8:59 am #1144391
    Yigit

    Hi,

    You are welcome! We are always happy to help :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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