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  • #1123154

    I have since restored this site to a backup of version 4.5 but when I updated to 4.5.7
    all the MANY trip pages on this site had broken sidebars & footers.
    this page: https://www.andesworldtravel.com/trips/per-19-jampa-peak-5500-m-and-ausangate-trek/
    looked like this:

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    the footer was also broken on pages like this:

    see: https://imgur.com/09cqUSf

    I would like to be able to update the theme, but it seems like the “book here” and “contact us” button shortcodes were breaking the pages.
    I know you can’t see the site now with the update, but can you see what might have been happening?
    thanks
    Nancy

    • This topic was modified 2 months, 2 weeks ago by  Munford.
    • This topic was modified 2 months, 2 weeks ago by  Munford.
    • This topic was modified 2 months, 2 weeks ago by  Munford.
    #1123467

    Hi Nancy,

    We will need to see the problem in question in order to help you out, I don’t think this is a general problems with the version you updated to since we haven’t had other users report the same thing. Could you update on a staging version of the site first maybe so that we can have a closer look at the problem?

    Best regards,
    Rikard

    #1123487

    Hi Rikard
    I pointed out the issues I was seeing – a button shortcode in the sidebars and footer seemed to break the layout. I will try to set up a staging site, but it’s a big site to duplicate.
    thanks for your help
    Nancy

    #1123520

    here is my staging site below with 4.5.7 showing the same errors (*broken sidebars and footer due to maybe a button shortcode in the widget)
    I see the maps are also not working properly after the update.

    thanks for taking another look.
    Nancy

    • This reply was modified 2 months, 2 weeks ago by  Munford.
    #1123735

    Hi,

    Great, thanks for that. Could you post login details in private as well so that we can have a look at the backend please?

    Best regards,
    Rikard

    #1123856

    yes sorry

    #1124025

    Hi,

    Thanks for that, let’s stick to one problem at a time. This is the error you are getting for the maps: https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error. Could you check that the settings for your API key is correct please?

    Best regards,
    Rikard

    #1124131

    OK I got the maps working – I have the API in the theme options google services as well as in the maps settings – (they were different since I updated the API for the staging site and forgot to update the maps settings). Should I have the API listed in both places?

    now about the sidebars…
    thanks for your help
    Nancy

    #1124370

    Hi Nancy,

    I think it makes sense to have the map key only on production since you will be paying for the views on the staging too.

    Best regards,
    Victoria

    #1125098

    ok Any ideas about what is breaking the sidebars and footer?
    seems to be the button shortcode I am using in the widget.

    #1125466

    Hi,

    Thank you for the update.

    We can’t see any issue with the sidebar in the following page. Is it fixed? (see private field)

    Best regards,
    Ismael

    #1125485

    it’s not fixed on my end.
    It still looks like the images in the post above

    #1125853

    Hi,

    Thank you for the update.

    You should remove your browser cache or try to check the site on another browser.

    This is what we see on our end: https://imgur.com/a/w3sLolq

    Best regards,
    Ismael

    #1126062

    thanks for the info.
    The site looks OK on chrome & safari but not firefox (where I am developing). Cleared the cache.
    What do you see on firefox?

    #1127372

    Hi,

    I can see it fine, I do believe that this is a cache issue for you as it does happen only on one of the browsers ;)

    Best regards,
    Basilis

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