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  • #1140380

    I am working with a client that is using the Enfold theme 3.4.3. After updating WordPress the public side of the site was fine but the admin crashed. The client does not have the license key or the API so I went out and purchased another. The install of the updated theme reset it and removed all of our formatting. It also would not allow us to edit the page content using the default “Edit” option or the “Visual Composer” page editor option. The current older version of the theme throws errors related to shortcodes and therefore does not allow the slider to display. I uploaded the updated child theme as well and it did not help. I restored the older versions from backup for now and need to know how I can perform the upgrade without all the issues.

    #1140785

    Hey kstidham,
    Sorry for the late reply and thanks for the login, your version of Enfold v3.4.3 is not WordPress v5.x ready
    your best option to update is to update via ftp following these steps:

    The easiest and safest way to update is to download the newest version from Theme Forest and rename your current theme to “enfold-old” via ftp then upload the new “enfold” via ftp and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    I see that you have the “WPBakery Visual Composer” installed, we do not recommend or support this plugin so if you built pages with it I’m unsure what will happen. There is a good chance all will be ok, but I recommend disabling the Gutenberg editor from within the Enfold options at Enfold Theme Options > Select Your Editor
    2019-09-22-165441

    Please let us know how this goes for you.

    Best regards,
    Mike

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