Viewing 15 posts - 1 through 15 (of 15 total)
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  • March 7, 2021 at 12:28 am #1286122
    lovelyjubbly

    Hi Support,

    I’ve just updated my WordPress site with the latest Enfield theme update.

    This seems to have caused the following error:

    “There has been a critical error on this website”

    The hosting company are saying its the following:

    “Hi there,
    We have just replied to your ticket, check out the reply below:
    Hi there,
    It looks like your site is throwing the following error in your error_log anytime the site is accessed:
    [06-Mar-2021 21:41:02 UTC] PHP Fatal error: Uncaught Error: Call to undefined function avia_get_option() in /home/voiperne/public_html/dataproof.com.au/wp-content/themes/enfold/header.php:6
    Stack trace:
    0 /home/voiperne/public_html/dataproof.com.au/wp-includes/template.php(730): require_once()
    1 /home/voiperne/public_html/dataproof.com.au/wp-includes/template.php(676): load_template(‘/home/voiperne/…’, true, Array)
    2 /home/voiperne/public_html/dataproof.com.au/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
    3 /home/voiperne/public_html/dataproof.com.au/wp-content/themes/enfold/index.php(10): get_header()
    4 /home/voiperne/public_html/dataproof.com.au/wp-includes/template-loader.php(106): include(‘/home/voiperne/…’)
    5 /home/voiperne/public_html/dataproof.com.au/wp-blog-header.php(19): require_once(‘/home/voiperne/…’)
    6 /home/voiperne/public_html/dataproof.com.au/index.php(17): require(‘/home/voiperne/…’)
    7 {main}
    thrown in /home/voiperne/public_html/dataproof.com.au/wp-content/themes/enfold/header.php on line 6
    It looks like there is an issue with your theme, I suggest re-installing this one or updating it to ensure this is fixed up.”

    Does this sound right?

    And if so how do I reinstall without losing all my web pages created in Enfold?

    Thanks, Martin

    March 8, 2021 at 1:46 am #1286259
    lovelyjubbly

    Update:

    The 2 updates I installed were:

    Wordpress 5.6.1 to 5.6.2

    and

    Enfold 4.7.6.4 to 4.8.1.

    I’ve had to revert to a backup before these updates to recover my site.

    March 8, 2021 at 7:13 am #1286319
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 10, 2021 at 6:48 am #1286983
    lovelyjubbly

    Hi, I posted a private reply.

    March 11, 2021 at 10:58 am #1287368
    Nikko

    Hi lovelyjubbly,

    The private content is located below the area where you typically write your response (please see below)

    Best regards,
    Nikko

    March 11, 2021 at 10:19 pm #1287550
    lovelyjubbly

    Hi Nikko,

    I already posted the login details into the private area, did you not see it?

    I’ll add it again.

    March 11, 2021 at 10:23 pm #1287551
    lovelyjubbly

    Added again, what is wrong with this forum?

    March 12, 2021 at 4:27 am #1287569
    Nikko

    Hi lovelyjubbly,

    Thanks, we can see the credentials now.
    Can you set the account permission to an administrator? so we can inspect the files as well as some of the server settings.

    Best regards,
    Nikko

    March 12, 2021 at 5:31 am #1287580
    lovelyjubbly

    See my private comment

    March 12, 2021 at 5:33 am #1287581
    lovelyjubbly

    See my private comment.

    March 12, 2021 at 6:22 am #1287585
    Nikko

    Hi Martin,

    Thanks you can remove access now or change password.
    I have checked into it your site settings is all good however there may have been some issue during the update (server failure, network issues, etc)
    Can you setup a staging site for us instead? basically it’s just a duplicate of your site where we can perform the update without risking your live site.
    Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/
    Also please give us admin credentials only to the staging site.

    Best regards,
    Nikko

    March 12, 2021 at 7:29 am #1287597
    lovelyjubbly

    Staging site created, see private.

    March 13, 2021 at 1:22 pm #1287951
    Nikko

    Hi Martin,

    Thanks, I have updated the staging site and I didn’t see any issue.
    Please review the staging site first if you can see any issue (WP_DEBUG is turned on).

    If all is good, please try to update your site again but please backup your site first:
    – Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
    – Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

    If it still show issues, then please do the following steps instead:
    1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
    2. It should generate a new folder, open it and look for the enfold folder
    3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
    4. Log in to WordPress as and Admin.
    5. Install and activate a maintenance plugin and put your site in Maintenance mode.
    6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
    7. Click on the ADD NEW button.
    8. Click on the UPLOAD THEME button.
    9. Click BROWSE and choose enfold.zip file
    10. Click the INSTALL NOW button and switch to Enfold or your child theme.
    11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

    Best regards,
    Nikko

    March 15, 2021 at 5:57 am #1288159
    lovelyjubbly

    Thank you Nikko,

    I tried again, this time I updated WordPress, then the 2 built in themes.
    I then updated Enfold and it took about 10 mins to update, but it worked.

    Thanks :)

    March 15, 2021 at 6:54 am #1288184
    Nikko

    Hi Martin,

    We’re glad that you have updated the theme successfully :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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