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Hi,
I have a question about updating an Enfold Version 4.5, but it is a bit more complicated than normal.
We have a website, that was developed by a freelancer. He bought the Enfold for it, but we are no longer in contact with him and he didn’t provide us the original installing files and license. How can we update this Enfold to the newest one?
Thanks for the help!Best regards,
ViktóriaHi Viktória,
Thanks for reaching out to us. You will need access to the Themforest account which was used in order to update the theme. If you don’t have that, or can’t get it, then I would suggest that you purchase your own license.
Once you have access to the theme files, then the update to 5.6.8 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the new theme files via Appearance->Themes->Add New, and select to overwrite the old theme files after the upload has finished.If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
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