Update to the latest Enfold version, original webdesigner has passed away

Hi Frank,

Sorry to hear about your problem. I would suggest that your client purchases a new regular license, otherwise you will have the same problem every time you want to update or access the theme files.

Once you have access to the theme files, then the update to 5.6.5 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Great, I’m glad to hear that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard