Viewing 17 posts - 1 through 17 (of 17 total)
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  • January 29, 2020 at 8:22 pm #1179549
    nox07

    I tried to update my theme but I get an error. Can you assist? See link for error message.
    https://www.dropbox.com/s/yt1an3zq5eiiu6o/Screenshot%202020-01-29%2012.07.43.png?dl=0

    January 30, 2020 at 1:16 pm #1179842
    Nikko

    Hi nox07,

    You’re using a very old version of Enfold and envato has already changed the method in which they update the theme and the current version you have will not be able to go through.
    Please follow michaelH’s suggestion in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/page/2/#post-1022160

    Best regards,
    Nikko

    January 31, 2020 at 9:44 pm #1180422
    nox07

    Thanks for the article on how to update. If I update the staging site and then push the new updated staging site live, will this affect the theme verification etc.?

    February 1, 2020 at 6:23 am #1180454
    Nikko

    Hi nox07,

    The updates done on the staging site is most likely just files but not database content.
    If you’ve done some changes in theme options for example you will need to re-apply it, unless you use some database migration plugin which covers this part.
    Also with regards to theme verification, you will most likely need to put the envato token, but aside from that I don’t think you’ll need any theme verification.

    Best regards,
    Nikko

    April 8, 2020 at 5:08 pm #1201953
    nox07

    I updated my theme and now there are some issues with the homepage on mobile. mainly the header and the footer not working correctly in mobile.? Can you assist?

    April 9, 2020 at 10:06 am #1202187
    Yigit

    Hi,

    Your website takes very long time to load on my end. I was able to load your page on desktop after a long wait but it is not loading on my iphone.

    I noticed that you are using a child theme. Have you modified header.php or footer.php files on your child theme? If you have, those might be causing the issue. To make sure, please copy fresh header.php and footer.php files to your child theme and apply the modifications you applied previously.

    Best regards,
    Yigit

    April 9, 2020 at 4:54 pm #1202395
    nox07

    I don’t believe I have changed any header or footer,php. I have only used the theme builder so I am not sure why it would not work correctly. This is only happening on the homepage. The footer responds great on all other pages. Where would i find fresh header and footer.php for the child theme?

    • This reply was modified 4 years, 7 months ago by nox07.
    April 10, 2020 at 1:22 pm #1202658
    Rikard

    Hi,

    Thanks for the update. I don’t see header.php in your child theme so it might not be the reason for your problems. Please try the following in Quick CSS under Enfold->General Styling:

    @media only screen and (max-width: 767px) {
.av-main-nav-wrap {
  float: right; 
}
#top .header_color .av-hamburger-inner, #top .header_color .av-hamburger-inner:before, #top .header_color .av-hamburger-inner:after {
    background-color: black;
}
}

    Do you want to hide the phone number on mobile? You can add it in your content instead for example, and select to hide that for all screens except mobile.

    Best regards,
    Rikard

    April 10, 2020 at 10:43 pm #1202770
    nox07

    I added that code and it still does not work. It shows that it is working when I preview the page in the preview mode but not once i save or publish the edits. The phone number used to center just below the logo and hamburger menu but now its not working correctly either once I did the them update.

    April 12, 2020 at 5:37 am #1203042
    Rikard

    Hi,

    The CSS I posted is applying on my end, please try loading the site in an incognito/private window.

    Phone number; I think it would be easier if you added the phone number to your content for mobile. You can select to hide it for all other screens in the element options. We can then give you CSS to hide the current phone number. Would that be ok?

    Best regards,
    Rikard

    April 14, 2020 at 4:10 pm #1203645
    nox07

    I got it fixed. I added the phone to the content. What css will I need to add to remove the header number in mobile?

    THanks for your help on this issue.

    • This reply was modified 4 years, 7 months ago by nox07.
    April 15, 2020 at 10:51 pm #1204193
    Nikko

    Hi nox0,

    This code should hide the default phone number in mobile devices:

    @media only screen and (max-width:767px) {
  #top #header_main .phone-info {
    display: none;
  }
}

    Best regards,
    Nikko

    April 16, 2020 at 4:12 am #1204224
    nox07

    When I updated my staging site with the new theme update and when I pushed to the production site, I get this error:

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /var/www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8

    Looka like lots of duplicates in this folder?
    https://www.dropbox.com/s/bl5fwmdtm2dnosg/Screenshot%202020-04-15%2021.46.14.png?dl=0
    How do I fix this?

    • This reply was modified 4 years, 7 months ago by nox07.
    April 16, 2020 at 9:40 am #1204324
    Nikko

    Hi nox07,

    Since it’s a staging site, please do the following:

    1. Delete the enfold theme manually via FTP or Cpanel
    2. Download the latest version of Enfold from themeforest/envato and upload it via FTP or Cpanel

    If you’re using FTP, you’ll need to extract the zip file from themeforest, then you’ll need to check the content and extract enfold.zip and the generated enfold folder should be the one uploaded. (this process takes some time).
    If you’re using Cpanel, you’ll need to extract the zip file from themeforest, then upload enfold.zip and extract it in Cpanel.
    Hope this helps.

    Best regards,
    Nikko

    April 16, 2020 at 4:13 pm #1204461
    nox07

    the staging site works great, its when I push it over to the production server is when the duplicate folder happen. Should I delete the Enfold theme on the production server first then push the staging over to production?

    April 16, 2020 at 4:28 pm #1204462
    hajimysuzuki
    This reply has been marked as private.
    April 18, 2020 at 4:09 pm #1204978
    Victoria

    Hi nox07,

    Yes, this may be the way to go now.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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