Viewing 20 posts - 1 through 20 (of 20 total)
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  • #1206122

    Hi,
    i have an old version of EnfoldChild theme (3.8.4) and i want to update at the last versione that i’ve purchase.
    After the purchase i get the API KEY to obtain the update but when i going to the Theme Update panel in Wp i get the message “No Updates available”.
    How i can update the theme ? i have the zip files of the new version.

    thanks a lot!

    #1206335

    Hey panzero,

    Envato has already stopped using API keys and are now using tokens, so you can’t do the theme update using the normal process.
    Please do the following after making a backup:

    • Put your site in maintenance mode (using a plugin)
    • Switch to Twentytwenty or any WordPress Default Themes and Delete Enfold
    • Unzip the zip file you have downloaded from Themeforest
    • Open the unpacked folder produced by unzipping the file and you should find enfold.zip file
    • Go to your site, and in the Dashboard, go to Appearance > Themes and click the Add New button
    • Click the Upload Theme button then click Choose File and upload the enfold.zip file
    • Install and Activate the theme
    • Turn off maintenance mode, deactivate and uninstall the maintenance plugin

    To make updates work normally again, here’s our documentation for register your theme with a personal token in Envato: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-1-closed

    Best regards,
    Nikko

    #1207215

    Hi,
    yesterday i have done all the steps, but i have lost all the EnfoldChild(not Enfold) theme customization. How i can i transfer all the settings in the new Enfold?

    #1207344

    Hi panzero,

    This process only affects the parent theme Enfold and not the child theme.
    Unless, some codes in the child theme are deprecated or maybe you made some changes in header.php and override it via a child theme, header.php should be updated as well.
    The settings should still be the same since they are stored in the database.
    Can you give us temporary admin access on your site? so we can take a look.
    Just post the credentials in private content.
    Also, please list the customization you have done so we can try to check on it as well.

    Best regards,
    Nikko

    #1207516

    Hi Nikko,
    at the end i solved!
    i have a question about the syling of the upper menu bar that changes the color when i go down on the page (i don’t know what is the name of that).
    Where i can change the background color of the bar? i need to change the alternate color and the relative text font.
    Thanks a lot!

    #1207563

    Hi,

    Please go to Enfold theme options > General Styling > Logo Area and change background color to whatever you need.

    Best regards,
    Jordan Shannon

    #1210691

    Hi, today i have done a bit modifications to my home page.
    i have only insert a Code block and after i’ve applied a simple formatting option entire Page crashes and i’ve lost all formattations…
    i done a restore of my web space but the page still remains unformatted…
    can you connect at my web site and check this?
    thanks a lot

    #1210736

    Hi panzero,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1210749

    Hi, thanks a lot!
    I notice that if i used the old theme EnfoldChild the site return with a correct formatting.
    In the private content you will find the information that you’ve requested.

    #1211324

    Hi,

    Thanks for that, I can’t seem to login though. Please see private to see what I tried.

    Best regards,
    Rikard

    #1211653

    Apologize for that!
    i send you the wp admin console credential in privare content.

    thanks a lot

    #1211745

    Hi,

    Thanks for that. I can’t see any problems on your site though, you are running the latest version of the theme already and I can’t see any missing formatting. Did you try loading the site in an incognito/private window in your browser? If that doesn’t help then please try explain the problem a bit further and post screenshots highlighting it as well.

    Best regards,
    Rikard

    #1211791

    Hi Rikard,
    the problem is on Enfold theme. At this moment i have used the old Enfold Child to format the site due to the bad format of the new theme that ‘ve purchased.
    If you try to activate Enfold theme and after go to preview you’ll be notice that the site has a bad format.
    I don’t understand why , the Avia Layout Builder seems works correctly.

    thanks

    #1212005

    Hi,

    Thanks for the update. I activated the parent theme but I can’t see any difference on your site. I’m not sure what you mean by preview though, are you previewing the front page or are you previewing the theme via the customiser?

    Best regards,
    Rikard

    #1212074

    Hi Rikard!
    i don’t know why, but now the Site working correctly! Thanks a lot!

    #1212368

    Hi,

    Great! Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    #1228617

    Hi ,
    i have a problem with the menù items and the related submenù visualization.
    If you see my site there’s a too big space from each of these elements when i click on the button menus.
    How i can solve that?
    thanks a lot!

    • This reply was modified 3 years, 10 months ago by panzero.
    #1228792

    Hi,

    Please try the following in Quick CSS under Enfold->General Styling:

    .av-main-nav ul {
        top: 60%;
    }

    Best regards,
    Rikard

    #1228823

    Now it works! thanks a lot! Another question : how i can obtain buttons with the same width / height on my home page?
    if you see the red button is greater then others. the home page is: panzero.nl
    Thanks!

    #1228919

    Hi,

    You can adjust the minimum and maximum width via css. Add this to quick css:

    .avia-button.avia-size-large {
        min-width: 209px!important;
        max-width:209px!important;
    }

    Best regards,
    Jordan Shannon

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