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Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 7, 2020 at 2:08 am #1191045
    kls1138

    Hello,
    We are on Enfold version 4.5.4. The current version is 4.7.3. We have our Envato Private Token entered on Enfold > Theme Update as instructed. However, the theme update option is not available from Appearance > Themes as expected. Also, Enfold > Theme Update shows, “No Updates available. You are running the latest version! (4.5.4)”. I generated a new token per instructions here: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5 . The problem persists.

    What can we do to update from the dashboard? I am hoping this does not involve the installation of another plugin. I know we can FTP, but we want to fix this problem to save time now and in the future.

    Thanks!

    March 7, 2020 at 7:15 pm #1191148
    baseenergy

    I am having the exact same problem. I thought, that the reason was, that my support period ended, so I bought a new license from Envato market (not even sure if that was necessary)

    But still I am having the same problem. Running on 4.5.3 although there should be a newer version available.

    March 8, 2020 at 4:59 am #1191201
    Rikard

    Hi kls1138,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 8, 2020 at 4:59 am #1191202
    Rikard

    Hi baseenergy,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    March 8, 2020 at 9:57 am #1191233
    baseenergy

    Hi Rikard,
    I downloaded the theme from themeforest and did update via ftp upload as described here: https://kriesi.at/documentation/enfold/install-enfold-theme/
    Now I am running on 4.7.3

    March 9, 2020 at 4:06 am #1191363
    Rikard

    Hi baseenergy,

    Great, I’m glad that you got your site updated. Please let us know if the same problem should happen in future.

    Best regards,
    Rikard

    March 10, 2020 at 7:02 pm #1191978
    kls1138

    Hey Rikard,

    My apologies for the delay. Email notifications from this support forum went to my Junk folder. The credentials are below.

    Thanks!

    March 11, 2020 at 6:09 am #1192146
    Rikard

    Hi kls1138,

    Thanks for that. I can’t see any reason as to why the updates would not show up on the backend unfortunately, could you try this plugin to see if that makes any difference please? https://envato.com/market-plugin/.

    If not then we can update for you this time, and see if it works better with the next update of the theme. If you want us to update for you then please include FTP login details in private as well, and a verification that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

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