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  • July 13, 2021 at 3:15 pm #1309973
    ineke_vg

    Hi, my website is running Enfold v. 3.7.1. Installed by someone I can’t contact anymore.
    I have bought the theme license again today and entered the new api token in the update panel on the website.
    It keeps saying I have the latest version installed which isn’t the case off course.
    I have read the manual but can’t decide how to proceed.
    Can I install the theme in WordPress backend > themes >add new, to have it updated? as nowhere it is asking for an update.

    Updating must be done because I can’t edit pages any longer, I read this version is not compatible with WP 5.7.2.

    July 14, 2021 at 11:22 am #1310096
    Ismael

    Hey ineke_vg,

    Thank you for the inquiry.

    The auto updater in that version is now deprecated, so it will no longer work. You will have to download the theme from your account and upload it to the server manually via FTP. For more info, please check the following documentation.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    September 7, 2021 at 8:52 am #1319941
    ineke_vg

    –

    • This reply was modified 3 years, 3 months ago by ineke_vg.
    September 8, 2021 at 8:20 am #1320069
    Rikard

    Hi,

    Thanks for the update, did you get the new version installed properly? Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    September 8, 2021 at 9:28 am #1320080
    ineke_vg

    Everything works now. I was confused about which key/token to insert in the website but that is solved now.
    Thanks for your inquiry.
    Ineke

    September 9, 2021 at 7:50 am #1320221
    Rikard

    Hi,

    Great, I’m glad that you got everything working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 9, 2021 at 9:53 am #1320233
    ineke_vg

    You can close it. Thanks again.

    September 11, 2021 at 4:07 am #1320479
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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  • The topic ‘Update from v.3’ is closed to new replies.