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June 21, 2025 at 12:22 pm #1485745
Ernst Grubbauer
GuestIch habe vor einigen Jahren die Betreuung der Website su-hartpurgstall.at übernommen. Zum Käufer und ursprünglichen Administrator von Enfold zur Website, Sonja Winkelbauer, gibt es keinen Kontakt mehr. Die Website ist bei Easyname registriert. Nun soll ein Upgrade der PHP-Version auf 8.x erfolgen. Dazu wird die aktuelle Version des Themes benötigt, laut Beschreibung https://kriesi.at/support/topic/fatal-error-unparenthesized-a-b-c-d-e/ !
Wo und wie erhalte ich die neue Version?
Müssen wir eine neue Lizenz erwerben?
Für das Kriesi-Supportteam wurde ein temporärer WordPress-User angelegt.
MfG Ernst Grubbauer
Rückmeldungen an (Email address hidden if logged out) – +43 664 4051545June 21, 2025 at 1:06 pm #1485751Hey Ernst Grubbauer,
Thank you for the login, please note that your version 4.1.2 is not compatible with PHP 8+, and it can not be updated in the theme, due to how Envato (Theme Forest) changed from a API key to a Token. Unfortunately this occurs when a old “developer” buys the theme in their Envato account and doesn’t create an account for the customer. Envato will not transfer the license nor issue a new license.
Due to our exclusive contract with Envato we can not issue licenses.
Your customer should create an account with Envato and purchase a new license The upside to this is that by purchasing a new license you will also get 6 months of support on our forum to help with any issues. I recommend upgrading to a full year of support for just a little more, as the cost of the theme and a full year of support costs the same as a single hour of support from many developers..
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
After you purchase a new license you can register for the support forum and post your questions.Best regards,
Mike -
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