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  • #1485745
    Ernst Grubbauer
    Guest

    Ich habe vor einigen Jahren die Betreuung der Website su-hartpurgstall.at übernommen. Zum Käufer und ursprünglichen Administrator von Enfold zur Website, Sonja Winkelbauer, gibt es keinen Kontakt mehr. Die Website ist bei Easyname registriert. Nun soll ein Upgrade der PHP-Version auf 8.x erfolgen. Dazu wird die aktuelle Version des Themes benötigt, laut Beschreibung https://kriesi.at/support/topic/fatal-error-unparenthesized-a-b-c-d-e/ !
    Wo und wie erhalte ich die neue Version?
    Müssen wir eine neue Lizenz erwerben?
    Für das Kriesi-Supportteam wurde ein temporärer WordPress-User angelegt.
    MfG Ernst Grubbauer
    Rückmeldungen an (Email address hidden if logged out) – +43 664 4051545

    #1485751

    Hey Ernst Grubbauer,
    Thank you for the login, please note that your version 4.1.2 is not compatible with PHP 8+, and it can not be updated in the theme, due to how Envato (Theme Forest) changed from a API key to a Token. Unfortunately this occurs when a old “developer” buys the theme in their Envato account and doesn’t create an account for the customer. Envato will not transfer the license nor issue a new license.
    Due to our exclusive contract with Envato we can not issue licenses.
    Your customer should create an account with Envato and purchase a new license The upside to this is that by purchasing a new license you will also get 6 months of support on our forum to help with any issues. I recommend upgrading to a full year of support for just a little more, as the cost of the theme and a full year of support costs the same as a single hour of support from many developers. 2022-12-04_001.jpeg.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
    After you purchase a new license you can register for the support forum and post your questions.

    Best regards,
    Mike

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