Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 5, 2020 at 8:09 pm #1210070
    davidschnare

    After the update to Enfold theme I can not log in.

    Get this error:

    Fatal error: Uncaught Error: Call to undefined method avia_sc_audio_player::popup_key() in /home/kinetise/staging/1/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player/audio-player.php:158 Stack trace: #0 /home/kinetise/staging/1/wp-content/plugins/custom-calendly-button/custom-calendly-button.php(501): avia_sc_audio_player->popup_elements() #1 /home/kinetise/staging/1/wp-content/plugins/custom-calendly-button/custom-calendly-button.php(115): aviaShortcodeTemplate->extra_config() #2 /home/kinetise/staging/1/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player/audio-player.php(52): aviaShortcodeTemplate->__construct(Object(AviaBuilder)) #3 /home/kinetise/staging/1/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(1532): avia_sc_audio_player->__construct(Object(AviaBuilder)) #4 /home/kinetise/staging/1/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(459): AviaBuilder->creat in /home/kinetise/staging/1/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player/audio-player.php on line 158

    May 5, 2020 at 8:10 pm #1210071
    davidschnare

    PHP is managed 7.3

    May 5, 2020 at 10:14 pm #1210093
    Nikko

    Hi davidschnare,

    PHP 7.3 shouldn’t have any issue.
    But maybe there were some files lost during the update, can you try to re-install the theme manually via FTP or CPanel?
    – https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install
    – https://kriesi.at/documentation/enfold/install-enfold-theme/#install-vianbspcpanel
    If that doesn’t work, please give us ftp access as well.

    Best regards,
    Nikko

    May 6, 2020 at 7:22 pm #1210438
    davidschnare

    Please log in and see what you can suggest. I did what you asked. I uploaded the current files via FTP. I get the same results. I really would appreciate your input.

    I can restore the site if need be so you can log in.

    Thanks, David

    • This reply was modified 4 years, 7 months ago by davidschnare.
    May 6, 2020 at 11:08 pm #1210526
    Nikko

    Hi David,

    Please provide the FTP password as well.

    Best regards,
    Nikko

    May 8, 2020 at 3:14 am #1210875
    davidschnare

    HI, were you able to have a look at the site and error?

    I send the password. Thanks, David

    May 8, 2020 at 5:24 am #1210900
    Nikko

    Hi davidschnare,

    There’s no password in private content :(
    It’s only Username, Server and FTP port, please check.

    Best regards,
    Nikko

    May 8, 2020 at 1:14 pm #1211013
    davidschnare

    Moved to private content for security reasons.

    • This reply was modified 4 years, 7 months ago by Nikko. Reason: Moved to private content for security reasons
    May 8, 2020 at 8:52 pm #1211195
    Nikko

    Hi davidschnare,

    Thanks for providing the FTP access.
    I tried to check for this method and it seems to be defined avia_sc_audio_player::popup_key()
    Also after checking for similar issues, here’s the only one I can find which is fixed in 4.7.2: https://kriesi.at/support/topic/update-caused-error/
    Also, this popup seems to be blocking (see screenshot in private content), it also keeps me from logging in (I tried to use the credentials you gave but it doesn’t remove it), can you provide us username & password to disable it?

    Best regards,
    Nikko

    May 10, 2020 at 2:59 am #1211560
    davidschnare

    HI, when I try to go to the log in I get this.

    View post on imgur.com

    David

    May 10, 2020 at 3:33 am #1211563
    davidschnare

    I have restored the files back to Enfold Version: 4.5.7 and the system now allow us to log in.

    When I update to the latest version the error occurs and I can not log in.

    I am at a loss to what to do. David

    • This reply was modified 4 years, 7 months ago by Nikko. Reason: security
    May 12, 2020 at 12:19 am #1211920
    davidschnare
    This reply has been marked as private.
    May 12, 2020 at 1:42 am #1211945
    Nikko

    Hi David,

    I apologize for the delay.
    I still could not get past this: https://imgur.com/A6D1DnB
    Even with the credentials you gave.
    FTP will give us the ability to enable debugging and check on the files but we can’t really do much there.
    We’ll need to have access to the WP Dashboard so we can try to switch themes (latest version) and trigger the error to see what really causes the error.

    Best regards,
    Nikko

    May 12, 2020 at 5:59 am #1212014
    davidschnare

    HI, here is the login

    This should get you in to the WP login.

    David

    • This reply was modified 4 years, 7 months ago by Nikko. Reason: security
    May 12, 2020 at 7:04 pm #1212333
    davidschnare

    Wordpress login

    • This reply was modified 4 years, 7 months ago by Nikko. Reason: security
    May 12, 2020 at 11:50 pm #1212409
    Nikko

    Hi davidschnare,

    I have updated the staging site to 4.7.4.
    There are 2 plugins that caused the issue:
    – Custom Calendly Button
    – Custom Testimonial Slider
    I believe they are made by your developer and since Avia framework has already been updated the code in those 2 plugins needs to be updated as well.

    Best regards,
    Nikko

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