Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 21, 2018 at 12:08 pm #1012727
    MBuz

    hi,
    I have similar problems but not sure if this is the right place to ask.
    I run Enfold 4.2.2 and for some time it caused me problems to update the theme and plugins. I tried the usual procedures (deactivating single plugins, deleting them, reinstalling them), but nothing worked: Plugins could not be updated; also I couldnt open the WP appearance / themes side (blank page). I switched now to another server with PHP 7.0.30 because I thought that may cause the trouble. But no change at all.
    Updating Enfold doesn’t work (through WP Dashboard or Enfold on my wordpress site directly) – the Error message is “Update failed. Download failed. A valid URL was not provided”. I went to Themeforest and logged in with my buyers account, but all I get to download is the same Enfold version. Any idea what the problems may be and where/how to get the Enfold update?
    many thanks
    Mark

    September 21, 2018 at 11:21 pm #1012936
    Basilis

    Hey MBuz,

    I think it is better to discuss that problem with your web host as it seems that something is wrong on that side of things!

    Best regards,
    Basilis

    September 22, 2018 at 12:49 pm #1013042
    MBuz

    hallo Basilis,
    well, I discussed this topic for several times with my host. They say it is the theme that causes the trouble. I have another WP blog running with theme, with a different theme, and there are no issues. Did you have a look at my page? Can you suggest at least what you think the problem could be? Now, I am running in circles…
    thank you
    Mark

    September 23, 2018 at 1:42 am #1013177
    Mike

    Hi,
    I took a look at your site and found that going to WordPress > Appearance > Themes results in a server 500 error.
    When you asked your host about this did they find the reason by looking at your error log?
    It would be best to find out what is causing the error, but if it’s not possible then we could try updating your theme via FTP, if you include FTP access in the Private Content area.
    Do you have a full backup of your site that you can restore from your webhost cPanel?
    This would be a good idea to have.
    Please try downloading the theme from Theme Forest and use the “installable wordpress file only” link, from what I understand is that this link could include the latest version, where the full download link may still be the old version that you saw.

    Best regards,
    Mike

    September 24, 2018 at 4:26 pm #1013690
    MBuz
    This reply has been marked as private.
    September 24, 2018 at 8:01 pm #1013801
    Victoria

    Hi MBuz,

    Here is a thread for you to consider

    Problem Updating Enfold: "Download failed. Problem downloading theme"

    If you need further assistance please let us know.
    Best regards,
    Victoria

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