Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 16, 2018 at 6:01 pm #1022297
    jdkdesign

    I need assistance updating a site, as the most current version is giving me errors. Please let me know what else you need to access. I will need an email address to link to google drive zip file of the template.

    October 17, 2018 at 5:43 am #1022560
    Rikard

    Hey jdkdesign,

    Thanks for the login details, did you try to update it yourself? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please note that you might have to delete the old version before you upload the new one in order for it to install properly.

    If you need help updating then we need FTP login details as well, and to know that you have backups of your site in case something should go wrong.

    Best regards,
    Rikard

    October 17, 2018 at 5:21 pm #1022921
    jdkdesign

    Yes, I’m getting error messages trying to update the theme. I’ve added FTP access.

    October 17, 2018 at 5:22 pm #1022922
    meuwessen

    Workaround

    1. Download the latest Enfold update from themeforest

    2. Open the admin part of your wordpress site and download the pluging called Update Theme and Plugins from Zip File
    >make sure you select the option within this plugin to generate an automated backup from your current theme

    3. Go to themes, upload the entire enfold zip-file and install the new theme (do not delete any old theme from the theme overview)
    > the plugin will update the theme without overwriting any other things; it justs updated the theme.

    4. Activate the theme

    • This reply was modified 6 years, 2 months ago by meuwessen.
    October 17, 2018 at 5:43 pm #1022937
    jdkdesign

    great. now I have this error in attempting your plugin theme update suggestion:

    This page isn’t working
    http://www.thepeacocksplume.com is currently unable to handle this request.
    HTTP ERROR 500

    October 17, 2018 at 6:22 pm #1022953
    jdkdesign

    I purchased additional support. Can you please assist? My client’s site is currently down.

    • This reply was modified 6 years, 2 months ago by jdkdesign.
    October 17, 2018 at 7:27 pm #1022974
    Yigit

    Hi,

    Could you please post FTP logins here privately as well?
    Edit: I thought you reverted to older version but it seems like you are using Enfold 4.5 and site loads fine on my end. Have figured it out already?

    Regards,
    Yigit

    • This reply was modified 6 years, 2 months ago by Yigit.
    October 17, 2018 at 7:31 pm #1022978
    jdkdesign

    i’ve updated on my own thanks

    October 17, 2018 at 8:18 pm #1022995
    Yigit

    Hey,

    Glad you all is well now.
    From now on, there should not be any issues with auto updater. We will publish a blog post about Enfold 4.5 soon with more information :)

    Best regards,
    Yigit

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