Viewing 21 posts - 1 through 21 (of 21 total)
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    Posts
  • June 13, 2017 at 4:42 pm #807565
    bluebubble

    Hi,

    Been a while since I was on here, also a while since I worked on this website.

    Wondering if you can help?

    The text I added to the scroll down button on the home page is now in the top left corner instead of being above the arrow.

    I vaguely remember adding to the functions.php of the child theme so removed the script, also removed the css from the styling, however its still there…How do I remove it?

    Thanks
    Ric

    • This topic was modified 7 years, 5 months ago by bluebubble. Reason: Misleading title
    June 14, 2017 at 3:56 am #807737
    Mike

    Hey Ric,
    Perhaps this was it? https://kriesi.at/support/topic/fullscreen-slider-other-scroll-down-arrow/#post-417877

    Best regards,
    Mike

    June 14, 2017 at 12:45 pm #807936
    bluebubble

    Hi Mike,

    Yes I saw that post, this is what reminded me of the functions.php…I hadn’t read properly though, it was the shortcodes folder with slideshow.php

    Now fixed thanks!

    One more issue I have just noticed (haven’t searched the forum just yet) the entypo fontello is not loading in Firefox Mac & Windows…any ideas?

    Screenshot is of 3 browsers on my mac all latest versions of Firefox, Chrome and Safari. You can see the font is not loading in Firefox.

    Screenshot of Firefox, Chrome and Safari (Mac)

    Best regards

    Ric

    June 15, 2017 at 1:22 am #808339
    Mike

    Hi,
    That’s great news :)
    But for your new issue, the screenshot link is not working and your site seems to be down, can you please re-up?

    Best regards,
    Mike

    June 15, 2017 at 1:41 am #808343
    bluebubble

    Hi Mike, not sure whats happened there, I used a dropbox link? Tried again with a wp upload.

    browser screenshot

    Ive also just checked the site http://www.dreamtexltd.com and seems as though its up just running a little slow for some reason.

    I also tried this fix from this topic, didn’t seem to do anything? http://kriesi.at/documentation/enfold/enable-cors/

    Hope you can help!

    Thanks

    Ric

    • This reply was modified 7 years, 5 months ago by bluebubble.
    June 15, 2017 at 2:17 am #808346
    Mike

    Hi,
    I was able to test your site and found your font is giving a 403 error (Forbidden). This is in all browsers, you probably saw the font in Chrome via your cache.
    /wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/
    You will need to check your File Permissions (chmod). Here’s info for cPanel:
    http://www.inmotionhosting.com/support/website/managing-files/change-file-permissions
    Or check your .htaccess file to ensure your not blocking the folder.

    Best regards,
    Mike

    June 15, 2017 at 3:44 pm #808586
    bluebubble

    Ok I will check that.

    However, its strange you are getting a 403, the pages I viewed were 100% not cached, it is also just this particular site misbehaving in Firefox, I have checked 3 other websites I have built using Enfold and they are all fine in Safari, Chrome and Firefox.

    This is all that is in the .htaccess, is it something to do with the last part as that is font related:

    # Switch rewrite engine off in case this was installed under HostPay.
RewriteEngine Off

SetEnv DEFAULT_PHP_VERSION 7

DirectoryIndex index.cgi index.php

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress
<FilesMatch "\.(ttf|otf|woff)$">
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch>

    Thanks

    • This reply was modified 7 years, 5 months ago by bluebubble.
    June 19, 2017 at 7:48 pm #809922
    Victoria

    Hi,

    This regular expression does not include assets with versions. So the for the snippet in your .htaccess to work you need to add code to remove the versions.
    Please refer to this thread for a possible solution on how to remove ?ver=3

    If you need further assistance please let us know.
    Best regards,
    Victoria

    June 19, 2017 at 8:33 pm #809944
    bluebubble

    Hi,

    I just tried the fix from the thread, Im having no joy with that Im afraid.

    Do I need this expression in my htaccess file? As mentioned this is the only site that is behaving in this way.

    Wondering if you could take a quick look?

    I created a temp account.

    Thanks for your time.

    Ric

    June 20, 2017 at 5:34 am #810140
    John Torvik

    Hi,

    Please, I need to check if there are these files in the folder. So, may you provide to us your FTP credentials?

    Best regards,
    John Torvik

    June 20, 2017 at 10:20 am #810276
    bluebubble

    Hi John,

    Added below, thanks!

    June 20, 2017 at 7:52 pm #810621
    Victoria

    Hi bluebubble,

    https://kriesi.at/support/topic/403-error-entypofontello-fonts/
    I checked permissions, checked .htaccess, it all looks ok. I’ll ask my colleagues to have a look.

    Best regards,
    Victoria

    June 20, 2017 at 8:07 pm #810627
    Basilis

    Hi!

    Please try remove

    <FilesMatch "\.(ttf|otf|woff)$">
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch>

    and let us know if that worked

    Best regards,
    Basilis

    June 21, 2017 at 12:17 pm #810926
    bluebubble

    Hi Basilis,

    I have tried this, no difference. I have removed and re-uploaded the htaccess file.

    Any other ideas?

    Thanks

    Ric

    June 23, 2017 at 7:14 pm #812259
    Basilis

    Hi,

    Which hosting provider are you using?

    Best regards,
    Basilis

    June 24, 2017 at 1:19 pm #812442
    bluebubble

    Hi Basilis,

    The site has been recently (2weeks ago) moved over to 123-reg.co.uk.

    Should I contact them? What should I ask?

    Thanks

    June 25, 2017 at 7:37 am #812613
    John Torvik

    Hi,

    Yes, you should make this question: Why my icon font file isn’t beeing found?

    Best regards,
    John Torvik

    June 26, 2017 at 12:11 pm #813010
    bluebubble

    I have edited the title.

    Do you know what I should be asking the hosts John?

    Thanks
    Ric

    June 28, 2017 at 6:48 am #813684
    Ismael

    Hi,

    The icon files are not accessible. Please ask your hosting provider to correct the installation’s file and folder permissions.

    entypo-fontello.woff Failed to load resource: the server responded with a status of 403 (Forbidden)
    12:49:13.231 entypo-fontello.ttf Failed to load resource: the server responded with a status of 403 (Forbidden)

    // https://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress

    Best regards,
    Ismael

    June 28, 2017 at 1:17 pm #813794
    bluebubble

    Hi Ismael,

    What do the permissions need to be set at?

    As mentioned, this is only happening in Firefox. The fonts load for me in Safari and Chrome even now with cache disabled and cleared.

    Below are the file permissions and permissions for the folder contain the fonts.

    http://dreamtexltd.com/wp-content/uploads/2017/06/Font-permissions.png

    http://dreamtexltd.com/wp-content/uploads/2017/06/Folder-permissions.png

    Thanks

    Ric

    June 29, 2017 at 10:11 am #814310
    Ismael

    Hi,

    We modified the other htaccess file.

    <FilesMatch "\.(?i:php)$">
  <IfModule !mod_authz_core.c>
    Order allow,deny
    Deny from all
  </IfModule>
  <IfModule mod_authz_core.c>
    Require all denied
  </IfModule>
</FilesMatch>

<Files ~ ".(xml|css|jpe?g|png|gif|js)$">
Allow from all
</Files>

<FilesMatch "\.(ttf|otf|woff)$">
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch>

    Best regards,
    Ismael

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