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  • #1171529

    Hello,
    I have several websites with Enfold theme
    I don’t understand about API, Token and theme update.
    I have this message when I’m trying to update the theme, I don’t understand if the update is ok or not
    Can you help me ? Thanks for your help

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    Theme Updates
    Once you have entered and verified your Envato Personal Token Key WordPress will check for updates every 12 Hours and notify you here, if one is available

    Your current Parent Theme (Enfold) Version Number is 4.5.1
    There has been no check within the last month.

    #1171624

    Hey Canelle,

    Please follow these steps to update the theme:

    If you need further assistance please let us know.

    Best regards,
    Victoria

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