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The behaviour of the Enfold team unfortunately shows once again that customers are not taken seriously. It is ALWAYS claimed that they are site specific problems, even if things are clearly reproducible. Then there is no reaction, no schedule, nothing. This (formerly) good theme can no longer be recommended to any business customer.
Confirming its happening to all of our client websites as well. Disabling cookie consent bar solves the issue. It even breaks the cart functionality on Woocommerce sites. It’s pretty unreasonable for the Enfold team to expect us to leave these issues in place for them to investigate when we’re fully aware of the source of the problem. We can’t leave our clients with broken websites.
Same problem here:
http://www.captain7.de
http://www.der-wahre-dartagnan.deHi there,
i played around with this annoying thing for a while now and for now it seems to work at least if the user accepts cookies the banner is not popping up on all pages anymore…. if the user accepts fonts and maps and so on are loaded again after page reload.
My cookie settings for now till a bugfix update:
ScreenHope it works for some of your pages here too….
Regards
AlexSigning in with this issue, too. I have disabled cookie consent for now, but clearly it is not a good situation to be breaching GDPR rules because the software doesn’t work.
Wishing Yigit and the team success in isolating and resolving the issue.
Hi,
[av_privacy_allow_cookies] needed to be enabled for cookies to work correctly, when disabled it was breaking the logic.
We have just released Enfold 4.6.1 which has a fallback so this issue will not occur. Please update Enfold to the latest version and report back.
We will update change log on ThemeForest and our documentation soon. Change log for Enfold 4.6.1 is as following
added: heading tags selection to sliders: - fullscreen slider - fullwidth easy slider added: backwards comp. support for theme support: - avia_template_builder_custom_css - avia_template_builder_custom_tab_toogle_id added filter: avf_alb_tinymce_ignore_indent_fix - allows to supress fix for individual pages added filter: avf_avia_backend_truncate_string - modify string before it is truncated e.g. for excerpt fixed: DSGVO/GDPR problem with new cookies: fallback solution if not in custom modal popup fixed: checkboxes of privacy policy messages not working fixed: a compatibility issue with Multilang Plugins and Enfold Version 4.6 fixed: ALB tinyMCE tab indent/dedent not working for lists in visual mode improved: moved audio player after videos in ALB menu updated: German language file DE_formal updated: Italian language fileBest regards,
YigitHi Yigit,
great news. Can you please elaborate on what you mean by “[av_privacy_allow_cookies] needed to be enabled for cookies to work correctly”?
I thought [av_privacy_allow_cookies] is a shortcode that can be placed on a page, e.g. the privacy policy.
I also thought that the Cookie Consent Message Bar already provides this functionality.Cheers,
Michael
It is solved with version 4.6.1.
You can download it right now at Themeforest.
Obviously they have forgotten to change the version number in theme’s style.css.
But the changelog file in the download from today says 4.6.1 and I compared the files with the older v4.6 download, it is really v4.6.1.I just installed v4.6.1 and can confirm that it is fixed:
– the reload problem of the privacy window
– the missing privacy checkbox for the comment and contact formYigit, I think I know what you are referring to with [av_privacy_allow_cookies]. The shortcode is placed in the Essential Website Cookies section of the Modal Window. But if a visitor accepts, i.e. opts in, shouldn’t this be set automatically?
It would be great, if you can describe the logic a bit or maybe update the https://kriesi.at/documentation/enfold/privacy-cookies page for 4.6?We all need to make sure that Enfold is configured correctly in order not to submit our customers to legal issues, so some clarity would be great.
EDIT: Looking at the shortcode discriptions, they say:
[av_privacy_allow_cookies] – allows a user to refuse cookies and hides message bar (needs 2 cookies for that, others are removed)
[av_privacy_accept_essential_cookies] – allows a user to opt out from essential theme and all other cookies (except 2 from av_privacy_allow_cookies)So the first one refuses ALL cookies or only non-essential ones?
And the second one says “essential theme and all other cookies”, so in my understanding kinda contradicts the first one?Essentially we have these possibilities:
User does nothing – no cookies are saved at all
User denies cookies – 2 cookies are saved
User allows essential cookies – some cookies are saved
User allows all cookies – all cookies are savedHow does this translate to the cookie message bar and why have those 2 selectors like this? I am really confused or to dumb to get this.
That is pretty poor if the new fix stil has 4.6 in the code… considering 4.6 is busted that is super unhelpful!
Updated to 4.6.1 – and nothing changed. Same behavior as before: Check yourself, if you like: https://www.tobiasglawe.deAnd finally downgraded to 4.5.7 – hopefully it will be fixed soon. As well as the ugly recaptha badge which I can’t disable (no matter what you choose in the backend).
Issues have been fixed with this update to 4.6.1 for my two Enfold websites.
Thanks!BTW. Don’t forget to delete the page cache after the update.
Upgraded to 4.6.1 across two sites. Still have the same issues. Had to disable cookie consent, which obviously means I’m breaking the law. Not a good place to be but there are still problems here. I have cleared cache.
I’ve left things enabled on https://devplatform.ggzssd.co.uk/ (development site) in case it’s useful for you. That sire re-displays the cookie consent message on every page regardless of whether it is accepted or not. (Incidentally, another modal popup I have on my main site is also re-displaying when enfold cookie consent is activated, so it is having a broader impact than merely enfold code).
Sorry, forgot to mention but if those two boxes are active the message will disappear. People have to confirm, you can’t just dismiss. More strict implementation of the GDPR I assume.
Hello everyone,
I have the same issue, updated to 4.6.1 and the cookie message keeps reappearing. Only the contactform captcha message is gone. How can I get rid of this problem?
Sincerely,
MortickaWe tested it with enfold on a clean site. New installation. It doesnt work with 4.6. It doesnt work with 4.6.1.
In my job we have a lot of sites working with enfold – i told our admins to not upgrade. The admin tested it on a clients staging and it doesnt work either.The idea is good – and its the first try to face this issue i’ve seen so far. So – big applause for that. Unfortunately its still a try. Its not tested well (maybe cause AT isnt affected by GDPR ?). Even if i have to say the we really love enfold and the effort you put in your support for YEARS – but this feels really unfinished – bad job on that but great job before. Adding an important feature that laggy is hard to understand. Let me give you an overview whats needed and how it should by improved. In our company i am the data protection responsible (so i know what i am talking about) (german business).
1.) Clean it. What’s really necessary is a popup on first page load with everything opted out. “Everything” in this case means all cookies set by enfold (maps, video, analytics if implemented through enfold) and – additionaly – all other cookies added manually by the user (via shortcode or interface in the backend). Excluded in this case are essential cookies needed to run WP/enfold at all that are not collecting or sending any kind of private data.
So to be clear – i load the page and im opted OUT of everything (except really needed stuff). This means webfonts (or videos) as well – which breaks a lot of pages – which explains the amount of posts you got in the forum. So if somenone closes this modal in any way (side click, closing button) and everything STILL is opted out (so user did nothing), then – and ONLY THEN show the warning e.g. that layout or functionality could be broken if cookies are not accepted.2.) By law user must have the possibility to opt in or out of single cookies AND he needs to be informed of all cookies collecting data, why its collected and what its used for. But its not forbidden to have a button to opt in/out to all at once (as long as more detailed opt in or out is possible). So having a button on the first page of the modal popup “Accept all cookies and hide this message” is OK as long as you tell the user by text that he can make more detailed decisions on the other tabs. The reason why we think this is 100% needed is that no user will go through all tabs and activate anything by clicking tons of checkboxes (even if you have to offer them) – even if lawyers say the should (this shows again that lawyers are not webdevelopers).
If this already works with 4.6.1 in some way please provide an exact setup scenario. We’ve spent hours in the clean install and didn’t come even close (and we integrated our web developers).
@tbc – Thank you, your reply describes the point of matter.
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