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  • June 13, 2018 at 1:04 am #971973
    Rick McMurtry
    Guest

    I updated theme and my website crashed. I use wordpress and godaddy for hosting. How can I update without crashing my website?

    June 13, 2018 at 5:42 am #972045
    Mike

    Hey Rick McMurtry,
    When you updated did you do so via ftp? If so it is necessary to remove the theme folder before uploading. Please don’t try to overwrite the theme folder, as it will leave old files behind.

    Best regards,
    Mike

    June 13, 2018 at 1:06 pm #972272
    Rick McMurtry
    Guest

    I updated theme in the WordPress dashboard

    June 13, 2018 at 1:39 pm #972284
    Mike

    Hi,
    Please check which PHP version your webhost is using, the minimum is v5.6, but v7.x is recommend. Typically if your webhost is using v5.4 this can lead to errors.
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

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